Tribal Liaison

Solari • Tempe, AZ

5d • Hybrid

About The Position

The Tribal Liaison serves on the Serious Mental Illness (SMI) Appeals team and coordinates the SMI determination and appeal process between Solari and Arizona Native American tribal entities, including Tribal Regional Behavioral Health Authorities (TRBHAs), Managed Care Organizations (MCOs), and AHCCCS. The role advocates for tribal members applying for SMI eligibility throughout the process.

The Tribal Liaison coordinates determinations, supports providers with evaluations and submissions, educates applicants about eligibility and their rights, and handles administrative removals of SMI designations. The role also reviews and gathers documentation, requests additional medical records when needed, tracks timelines, maintains communication with agencies and members, and provides provider training and education as requested. Work must comply with SMI Eligibility and Care Services Unit policies and procedures and AHCCCS requirements.

Requirements

• 3–5 years of experience in the field.
• Bachelor’s degree in behavioral health, healthcare, or a related field.
• Ability to solve problems and make decisions to ensure timely access to care for applicants and members.
• Well-organized, flexible, and self-starting; able to multitask, learn quickly, and work independently and as part of a team.
• Highly collaborative working style and ability to work in a fast-paced environment while managing multiple priorities and meeting deadlines.
• Excellent interpersonal skills, including tact, diplomacy, and the ability to maintain effective working relationships.
• Excellent verbal and written communication skills, with attention to detail when composing, typing, and proofreading materials.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report to work, meetings, training, and job-related activities as scheduled and prepared.
• Ability to demonstrate compassion, effort, and ownership in interactions and work.
• Willingness to learn actively, participate in discussions, try new approaches, and engage in self-reflection for continued personal, professional, and leadership growth.
• Ability to meet the physical and sensory demands described, including occasionally lifting or moving up to 25 pounds and using close, distance, color, peripheral, and depth vision and adjusting focus.
• Ability to hear and speak.
• For home-office work, maintain a stable and secure private home internet connection with at least 50 Mbps download, 5 Mbps upload, and average jitter below 20% of latency.

Responsibilities

• Serve as the primary point of contact coordinating the SMI determination process for Native Americans seeking SMI services.
• Provide technical assistance to providers completing SMI evaluations and submitting them to Solari.
• Advocate for and educate tribal SMI applicants about eligibility and their rights.
• Process administrative removals of SMI designations by liaising with applicants, providers, and MCOs.
• Perform duties in compliance with SMI Eligibility and Care Services Unit policies and procedures and AHCCCS requirements.
• Review and collect available member assessment and evaluation documentation upon referral; request additional outside medical records and contact referring parties for clarification as needed.
• Track all aspects of the eligibility determination process to ensure mandated timelines are met.
• Maintain communication with other agencies on behalf of the organization and members.
• Provide training and education to providers as requested.
• Complete other assignments as assigned or requested.

Benefits

• Generous paid time off (PTO).
• Medical, dental, and vision benefits beginning the first of the month following hire.
• Competitive compensation.
• Hybrid schedule and convenient office locations.
• Free access to an on-site fitness room at the Tempe office.
• Basic life insurance.
• Voluntary life insurance for employees, spouses, and children.
• Critical illness coverage with free dependent coverage and spouse coverage.
• Short-term and long-term disability coverage beginning the first of the month after 90 days of employment.
• 401(k) and Roth 401(k), beginning the first of the month after 90 days of employment.
• United Pet Care.
• LifeLock identity theft protection.
• LYRA EAP Program with 25 free mental health sessions per family member.

What This Job Offers

• Job Type: Full-time