Triage Technician
Georgia Eye Institute of the Southeast LLC•Savannah, GA
•Onsite
About The Position
The Triage Technician is responsible for accurately gathering patient information, scheduling appointments based on patient needs, and serving as a key communication point between patients and the healthcare team. This role ensures efficient coordination of patient care while maintaining adherence to HIPAA and other regulatory standards.
Requirements
- High school diploma or GED certificate
- Training/courses in business office activities
- Two or more years of call center experience
- Strong written, interpersonal, and telephone communication skills in American English
- Cooperative attitude toward colleagues, management, and patients
- Ability to solve problems and make sound decisions
- Proficient in using Electronic Health Systems
Nice To Haves
- Clinical experience in a healthcare environment
Responsibilities
- Accurately and efficiently record patient information.
- Schedule patient appointments based on physician templates and patient needs.
- Screen and question patients regarding their medical and ocular history.
- Receive and manage calls related to patient medical history.
- Answer medical questions clearly and politely, reviewing clinical charts when necessary.
- Escalate complex issues to the Lead Triage Technician or Practice Manager.
- Coordinate incoming patient referrals with providers and patients.
- Manage and transmit necessary documentation requested by providers or pharmacies.
- Maintain accurate records of patient contact in the Electronic Health System.
- Adhere to HIPAA regulations and ensure data security.
- Perform other duties as assigned by the Practice Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
