Triage Technician

Georgia Eye Institute of the Southeast LLC•Savannah, GA

About The Position

The Triage Technician gathers patient information, schedules appointments based on patient needs, and serves as a key communication point between patients and the healthcare team. The role supports efficient coordination of patient care while adhering to HIPAA and other regulatory standards. The position is full-time and located in Savannah, and reports to the Clinical Manager.

Requirements

High school diploma or GED certificate.
Training or courses in business office activities.
Two or more years of call center experience.
Strong written, interpersonal, and telephone communication skills in American English.
Cooperative attitude toward colleagues, management, and patients.
Ability to solve problems and make sound decisions.
Proficiency in using Electronic Health Systems.

Nice To Haves

Clinical experience in a healthcare environment.

Responsibilities

Accurately and efficiently record patient information.
Schedule patient appointments based on physician templates and patient needs.
Screen and question patients regarding their medical and ocular history.
Receive and manage calls related to patient medical history.
Answer medical questions clearly and politely, reviewing clinical charts when necessary.
Escalate complex issues to the Lead Triage Technician or Practice Manager.
Coordinate incoming patient referrals with providers and patients.
Manage and transmit necessary documentation requested by providers or pharmacies.
Maintain accurate records of patient contact in the Electronic Health System.
Adhere to HIPAA regulations and ensure data security.
Perform other duties as assigned by the Practice Manager.