Triage Technician - Fayetteville, GA

Eye Consultants of Atlanta PC • Fayetteville, GA

12d

About The Position

The Ophthalmic Phone Triage Technician manages incoming patient calls related to ophthalmic concerns. The role gathers clinical information by phone, assesses symptom urgency, and directs patients to the appropriate care pathway. It serves as a key point of contact between patients and the clinical team to support timely, accurate triage of ocular complaints.

The technician also responds to appointment, medication, and post-operative questions; documents interactions in the electronic health record; coordinates with clinical staff; educates patients about home care and emergency symptoms; schedules appointments; routes non-clinical inquiries; and assists medical offices with referral questions, including STAT referrals.

Employment offers are contingent on successful completion of any applicable background checks and drug testing. The employer states that it follows applicable state and federal regulations and maintains the confidentiality of screening results.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in an ophthalmic or medical office setting.
• Working knowledge of eye anatomy, common ophthalmic conditions, and terminology.
• Excellent communication and customer service skills.
• Ability to remain calm under pressure and handle urgent or distressed patient calls.

Nice To Haves

• Previous experience in medical triage or phone-based clinical support.

Responsibilities

• Answer high-volume incoming calls about eye health concerns, appointments, medications, and post-operative symptoms.
• Perform telephone triage using established ophthalmic protocols and clinical judgment to assess urgency.
• Accurately document patient interactions, symptoms, and triage decisions in the electronic health record.
• Collaborate with ophthalmologists, optometrists, and technicians to relay urgent messages and ensure appropriate follow-up.
• Educate patients about home care, symptom monitoring, and when to seek emergency treatment.
• Schedule appointments based on triage findings and physician availability.
• Route non-clinical calls, such as billing or insurance inquiries, to the appropriate department.
• Maintain current knowledge of ophthalmic conditions, post-operative instructions, and clinic protocols.
• Answer calls from medical offices about referral protocols and referral status, and assist with STAT referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED