Triage Specialist

C2 GPS—Tarrant County•Fort Worth, TX

About The Position

The Triage Specialist creates a positive first impression by ensuring customers who enter the Workforce Center or engage virtually are effectively triaged and treated as a priority. This role performs essential workforce services at the customer’s point of entry, provides technical assistance and support to workforce staff when needed, and helps customers identify appropriate programs and services. The Triage Specialist meets one-on-one with each new customer to identify immediate needs and conducts an initial assessment to determine whether the customer may benefit from program enrollment or a direct referral to the Placement Center or another service area. The position collects and evaluates information to determine program requirements and customer eligibility, identifies employment barriers, and prepares customer records. The role also shares relevant information with coworkers, supervisors, and other staff to support customer referrals and service delivery.

Requirements

High school diploma or GED.
Valid driver’s license and proof of insurance, with a good driving record.
Ability to relocate within the service delivery area.
Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Strong problem-solving, critical-thinking, and organizational skills, with attention to detail.
Excellent verbal and written communication skills.
Ability to understand and interpret federal and state program eligibility guidelines and requirements, and consistently apply policies and procedures.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.
Ability to develop strategies and solutions.

Nice To Haves

Undergraduate degree from an accredited university or college in a relevant field of study.
One year of relevant experience.
Bilingual in English and Spanish.

Responsibilities

Perform essential workforce services beginning at the customer point of entry into the workforce center.
Conduct one-on-one sessions with new customers to identify immediate needs.
Conduct initial assessments to determine whether customers may benefit from program enrollment or referral to the Placement Center or another service area.
Collect, analyze, and research information to determine program requirements and customer eligibility.
Identify barriers to employment and customer eligibility for workforce programs and services.
Observe and obtain relevant customer information, enter data, and prepare customer files.
Provide information to coworkers, supervisors, and other staff about workforce programs and services for customers.
Provide technical assistance and support to workforce staff when needed.
Perform other related duties as assigned.