Clinical Triage Specialist

Women's Health Arizona•Prescott, AZ

About The Position

The Clinical Triage Specialist provides telephone triage and patient support services, helping patients access timely care and receive appropriate clinical interventions. The role involves assessing patients’ symptoms, concerns, and medical histories by phone; providing support and education; coordinating care; documenting encounters in the electronic health record; and following clinical protocols and privacy requirements. The specialist also participates in quality improvement and professional development activities.

Requirements

Current Registered Nurse (RN) or Licensed Practical Nurse (LPN) licensure in the state of Arizona.
Minimum of 2–3 years of clinical experience in a healthcare setting; telephone triage or ambulatory care experience is preferred.
Strong clinical assessment skills and ability to prioritize patient needs and make appropriate clinical judgments.
Excellent communication and interpersonal skills, including the ability to communicate effectively with patients, families, and healthcare providers.
Proficiency with electronic health record systems and other clinical software applications.
Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously.
Commitment to patient-centered care and promoting a positive patient experience.

Nice To Haves

Experience in telephone triage or ambulatory care.

Responsibilities

Provide timely and accurate telephone triage to patients calling with medical concerns or inquiries.
Assess symptoms, concerns, and medical history over the phone to determine urgency and appropriate next steps, using standardized protocols and clinical judgment.
Provide medical advice and refer patients to healthcare providers or emergency services as needed.
Offer empathetic support, reassurance, and answers to patients’ questions about their health and medical conditions.
Educate patients on self-care, medication instructions, and follow-up recommendations in accordance with clinical protocols and guidelines.
Document telephone encounters accurately in the electronic health record, including assessment findings, interventions, and patient education.
Coordinate care by scheduling appointments, arranging referrals, and facilitating communication between patients and healthcare providers.
Collaborate with physicians, nurses, medical assistants, and other clinical staff to support continuity of care.
Follow clinical guidelines, protocols, standards of practice, HIPAA requirements, and privacy policies.
Participate in quality improvement and performance improvement activities related to the quality and safety of telephone triage services.
Stay informed about current trends, best practices, and evidence-based guidelines in telephone triage and clinical assessment.
Participate in continuing education, training, and professional development activities to enhance clinical skills and knowledge.