Triage Specialist

C2 GPS—Tarrant County•Fort Worth, TX

About The Position

The Triage Specialist (TS) creates a positive first impression by ensuring customers who enter the Workforce Center or engage virtually are effectively triaged and treated as a priority. This role is a critical part of the Career Center and provides technical assistance and support to workforce staff when needed. The TS delivers essential workforce services starting at the customer’s point of entry, conducts one-on-one sessions with new customers to identify immediate needs, and assesses whether they may benefit from program enrollment or a direct referral to the Placement Center or another service area. The role also evaluates program requirements and customer eligibility, identifies employment barriers, gathers and enters customer information, prepares customer files, and shares relevant workforce program and service information with colleagues and other staff.

Requirements

High school diploma or GED.
Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to understand and interpret federal and state program eligibility guidelines and requirements, and consistently apply policies and procedures.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.
Ability to develop strategies and solutions.
Valid driver’s license, proof of insurance, and a good driving record.
Ability to relocate within the service delivery area.

Nice To Haves

Undergraduate degree from an accredited university or college in a relevant field of study and one year of relevant experience.
Additional relevant experience may be considered in lieu of required education.
Bilingual in English and Spanish.

Responsibilities

Perform essential workforce services and functions beginning at the customer’s point of entry into the Workforce Center.
Conduct one-on-one sessions with new customers to identify immediate needs.
Conduct initial assessments to determine whether customers may benefit from program enrollment or referral to the Placement Center or another service area.
Collect, analyze, and research program requirements and determine customer eligibility.
Identify employment barriers and customer eligibility for workforce programs and services.
Observe, receive, and obtain relevant customer information for data entry and prepare customer files.
Provide co-workers, supervisors, and other staff with information about workforce programs and services for customers.
Perform other related duties as assigned.