Triage

Chicago ENT•Chicago, IL

About The Position

The primary purpose of this role is to triage patients, gather medical history, teach patients and other team members, renew prescriptions, return phone calls, and relay physician instructions to patients. The successful candidate may also participate under direct physician supervision in initiating, presenting, and managing research studies. They will ensure that Clinical Good Practice, study protocols, and the practice’s Standard Operating Procedures are followed accurately and in accordance with CGP, HIPAA, and other regulatory requirements. The role interfaces with research participants and supports high-quality participant care, consent, and study documentation. Successful associates may be named as co-authors in research publications. This position reports to the Practice Administrator and has no supervisory responsibility.

Requirements

One to three years of experience and knowledge of medical techniques and terminology.
Excellent verbal and written communication and interpersonal skills.
Proficiency with PC-based computer skills.
Proficiency with Microsoft Office Suite and EClinicalWorks Enterprise.

Nice To Haves

Bachelor’s degree in science or a related field, or a combination of relevant research experience and education.
Bilingual skills.
An MD and previous clinical experience are described as ideal.

Responsibilities

Ensure documentation meets appropriate coding requirements.
Triage patient calls and communications.
Accompany the physician into the examination area and transcribe the patient’s history and physical examination as provided by the patient and physician.
Under the physician’s direction, transcribe patient orders, including laboratory tests, radiology tests, and medications.
Transcribe consultations or discussions with family members, the patient’s private physician, or the on-call physician.
Complete patient charts by transcribing results of laboratory tests, x-rays, and other evaluations.
Check the progress of patient chart data to help complete the patient’s workup so the physician can make decisions.
Record diagnoses, discharge and follow-up instructions, and prescriptions as dictated by the physician.
Comply with policies, established procedures, and regulations related to clinical research.
Help conduct clinical research and potentially contribute to medical publications.
Gather medical history, teach patients and team members, renew prescriptions, return phone calls, and relay physician instructions to patients.
Support clinical research under direct physician supervision, including participant care, consent, and study documentation.