Host - Tree Room

Sundance Mountain Resort•Provo, UT

About The Position

The Tree Room Host greets and interacts with guests as part of a service team, creating a memorable experience through personable interactions and exceptional service in an upscale, professional environment. The role supports Forbes 4-star service standards and provides accurate information about food, wine, service, and resort offerings. The host manages restaurant reservations and guest communications, supports dining-room and service operations, and helps maintain a clean, organized restaurant. This is a part-time, year-round position with variable shifts from 4:00 PM to approximately 10:00 PM (close), Monday through Sunday. Weekend and holiday availability is required. Pay is $13.00 per hour plus tips.

Requirements

High school diploma or GED.
Two years of related restaurant experience and/or training; two years of food-service experience in a full-service restaurant.
Prior guest-relations experience.
Professional demeanor and good communication skills.
High personal cleanliness standards.
Knowledge and experience with wine, liquor, and beer.
Proficiency with Resy reservation software or ability to learn it.
Computer proficiency in Windows, Word, WordPerfect, Excel, and related programs.
Obtain a current food handlers permit within 30 days of employment.
Obtain a current alcohol serving permit within 30 days of employment.
At least 18 years of age; at least 21 years of age to serve alcohol.
Ability to perform the listed essential duties, with reasonable accommodations available for individuals with disabilities.
Ability to stand and walk regularly; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Ability to occasionally climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Ability to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Close, distance, and peripheral vision, and depth perception.

Responsibilities

Warmly greet every Tree Room guest and provide exceptional guest service consistent with Forbes 4-star standards.
Provide accurate information about food, wine, service, and resort offerings, and share the Sundance story of land preservation and environmental commitment when appropriate.
Answer incoming calls with proper phone etiquette and return messages promptly.
Assist guests with Tree Room reservations, collect relevant guest information, and record it in the reservation system.
Confirm reservations for large parties or high-volume events; organize evening reservations under the direction of the Tree Room Manager.
Inform the service team about reservation special requests and record the number of guests served by each service team.
Assist with setting the dining room, clearing and resetting tables, and refilling water glasses as directed by management.
Assist service staff in delivering alcoholic beverages if at least 21 years old and TIPS/SIPS certified.
Help monitor that the proper sequence of service is completed for guests.
Follow Utah liquor laws.
Keep the restaurant clean and organized, support the recycling program, and complete cleaning and closing duties as directed by management.
Handle a variety of situations positively and professionally, speak positively about guests, coworkers, and management, and communicate effectively with the Manager, Chef, team, and guests.