Living Room Host

The Boca Raton•Boca Raton, FL

About The Position

The Host/Hostess is a front-of-house service professional responsible for creating a warm, polished, and organized first and last impression for restaurant guests. The role manages guest flow, reservations, seating, and communication while supporting service pacing and coordinating with service and management teams. The ideal candidate is calm, confident, friendly, and professional in a refined, high-volume restaurant environment.

Requirements

High school diploma or equivalent.
Working knowledge of restaurant operations and guest flow.
Strong verbal communication and organizational skills.
Ability to read and understand written English, including reservations, guest notes, and event details.
Ability to speak English clearly and professionally with guests and team members.
Ability to remain composed and welcoming in a fast-paced, high-volume environment.
Ability to move efficiently throughout a busy dining room.
Must obtain and maintain any required licenses or certifications, as applicable.

Nice To Haves

Prior experience with SevenRooms.
Prior experience as a Host/Hostess or restaurant greeter in a refined or high-volume environment.
CPR and/or First Aid certification.

Responsibilities

Greet guests warmly and professionally, confirm reservations, and acknowledge special requests or occasions.
Escort guests to tables, offer chair assistance, present menus, and help guests feel welcomed and informed.
Thank guests upon departure and provide a positive final impression.
Respond to guest questions and concerns professionally, empathetically, and with solution-oriented communication.
Manage reservations, walk-ins, waitlists, and special requests using SevenRooms.
Update guest notes, preferences, and special occasions accurately in SevenRooms.
Answer phone calls promptly and courteously, providing accurate information about reservations, hours, menus, and events.
Communicate clearly and consistently with guests, service staff, and management.
Coordinate seating and table assignments to support service pacing and guest satisfaction.
Communicate table status with Servers, Captains, and Management.
Monitor dining room activity and adjust seating flow as needed.
When assigned, support preshift meetings by communicating guest notes and operational updates.
Keep the host stand and entry area clean, organized, and presentable.
Perform assigned opening and closing duties, including stocking supplies, cleaning, and side work such as folding napkins.
Assist guests with needs such as resort directions and special accommodations.
Attend required meetings and training.
Perform additional duties as assigned to support service excellence.