Host - Tree Room

Sundance Mountain Resort•Sundance, UT

About The Position

The Tree Room Host greets and interacts with guests as part of a service team, creating a memorable experience through strong personal skills and exceptional service in an upscale, professional environment. The role supports the restaurant’s Forbes 4-star service standards and shares Sundance’s story of land preservation and environmental commitment when appropriate. The Host handles guest calls and reservations, organizes the evening’s reservations under the Tree Room Manager’s direction, communicates special requests to the service team, and records the number of guests served by each team. The role also assists with dining-room setup, table clearing and resetting, water refills, service sequencing, and alcoholic beverage delivery when age and certification requirements are met. The Host helps maintain a clean, organized restaurant, supports recycling, and completes assigned cleaning and closing duties. This is a part-time, year-round position with variable shifts from 4:00 PM to close (approximately 10:00 PM), Monday through Sunday. Weekend and holiday availability is required. Pay is $13.00 per hour plus tips.

Requirements

High school diploma or GED.
Two years of related restaurant experience and/or training.
Two years of food-service experience in a full-service restaurant.
Prior guest-relations experience.
Professional demeanor and good communication skills.
High personal cleanliness standards.
Knowledge and experience in wine, liquors, and beer.
Proficiency in Resy reservation software or ability to learn it.
Computer proficiency in Windows, Word, WordPerfect, Excel, and related programs.
Must have or obtain a current food-handler permit within 30 days of employment.
Must have or obtain a current alcohol-serving permit within 30 days of employment.
Must be at least 18 years old; must be at least 21 to serve alcohol.
Must be available to work weekends and holidays.

Responsibilities

Greet Tree Room guests warmly and provide exceptional service consistent with Forbes 4-star standards.
Maintain sufficient knowledge of food, wine, service, and resort information to answer guest questions accurately.
Share Sundance’s land-preservation and environmental-commitment story when appropriate.
Answer incoming calls using proper phone etiquette and return messages promptly.
Assist guests with Tree Room reservations, collect relevant information, and enter it into the reservation system.
Confirm reservations for large parties or high-volume events and organize evening reservations under the Tree Room Manager’s direction.
Inform the service team of reservation special requests and record the number of guests served by each service team.
Assist with dining-room setup, clearing and resetting tables, and refilling water glasses as directed by management.
Assist service staff with alcoholic beverage delivery when at least 21 years old and TIPS/SIPS certified.
Help monitor completion of the proper sequence of service and comply with Utah liquor laws.
Keep the restaurant clean and organized, support the recycling program, and complete assigned cleaning and closing duties.
Communicate effectively with the Manager, Chef, team members, and guests, and maintain a positive, professional attitude.