Room Service Host

Brown Medicine•Cranston, RI

1d•$20 - $21•Onsite

About The Position

Under the general supervision of the Patient Services Director and management team, the Room Service Host communicates effectively, promptly, and courteously with patients, family members, nursing staff, and other staff. The role distributes menus to new admissions, obtains meal choices, and delivers and collects patient trays, snacks, and tube-feeding products. The Host communicates with nursing staff about patients’ diets and meal deliveries and helps ensure patient satisfaction and accurate meal service.

Requirements

Ability to read and communicate in English.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute percentages.
Strong interpersonal communication and customer service skills.
Strong basic computer skills.
At least one year of previous food-service or customer-service experience.

Nice To Haves

High school graduate or equivalent.
CBORD experience.

Responsibilities

Obtain meal choices from patients, nursing staff, and family members and enter them into the CBORD computerized Room Service tablet system.
Verify patient satisfaction, identify meal-service problems, and assist patients with menu selections through the missed-meal report for each meal.
Communicate with the dietitian or dietetic technician when a patient’s food, beverage, or supplement intake is poor.
Communicate patient requests for food that is not permitted on their diets and requests for diet education.
Accurately enter and update meal selections, orders, preferences, and special food requests in CBORD, and maintain current information about patient diet orders.
Take orders or enter them into CBORD On Demand when a patient cannot select a meal verbally.
Maintain a clean and sanitary work environment; perform cleaning, waste disposal, and equipment-operation duties according to departmental policies and procedures.
Monitor, rotate, and replenish floor stock according to pars.
Check pantry refrigerators and dry storage for cleanliness and expired products, discarding products as needed.
Identify safety hazards in the department and act quickly to eliminate them.
Deliver patient nourishments, snacks, and tube-feeding products.
Work effectively in a team environment and perform other duties as assigned.
Perform Room Service Call Representative duties as needed.