Treatment Coordinator

Oral Surgery Partners • Rochester, NY

7d

About The Position

The Treatment Coordinator manages patient treatment plans and helps patients understand and proceed with surgeon-recommended treatment. The role supports patient care from diagnosis through treatment completion through consultations, scheduling, financial coordination, documentation, and communication with patients and practice teams. The coordinator also ensures compliance with healthcare regulations and privacy requirements, including HIPAA. Other duties may be assigned by the practice administrator.

Requirements

• High school diploma or equivalent.
• Full understanding of surgical guide treatment from patient consultation through execution.
• Knowledge of relevant healthcare regulations and compliance requirements.
• Strong communication and interpersonal skills.
• Approachable and professional demeanor.
• Detail-oriented and thorough in task execution.
• Excellent organizational and multitasking abilities.
• Proficiency with electronic health record (EHR) systems and other office software.
• Knowledge of medical terminology and healthcare practices.
• Ability to work in a fast-paced environment and handle stressful situations professionally.
• Empathetic, patient-focused approach to care coordination.
• Independent decision-making skills and sound judgment.

Nice To Haves

• Previous experience in a healthcare setting, particularly in treatment coordination or patient care roles.

Responsibilities

• Meet with patients to discuss surgeon-outlined treatment plans and explain procedures, potential outcomes, and financial obligations.
• Answer patient questions and address concerns about treatment options and plans, and provide educational materials and resources.
• Call patients who have not scheduled and work to remove barriers to completing treatment.
• Coordinate treatment, surgery, and follow-up appointment scheduling.
• Ensure required pre-treatment steps, such as lab work or imaging, are completed.
• Monitor patient progress and follow up on adherence to treatment plans; adjust schedules as needed in response to patient or surgeon needs.
• Discuss treatment costs, provide estimates, review insurance coverage, and help patients understand their benefits.
• Coordinate with the billing department on insurance claims and payments, and develop and discuss payment plans for patients needing financial assistance.
• Maintain accurate patient records in the electronic health record (EHR) system and prepare and manage treatment-related documentation.
• Communicate with clinical and front office team members to support seamless patient care.
• Handle patient communications, including appointment reminders and follow-up calls.
• Follow healthcare regulations and privacy laws, including HIPAA; protect patient confidentiality and securely handle sensitive information.
• Follow clinic policies and procedures and perform other duties assigned by the practice administrator.

Benefits

• Medical, dental, and vision insurance plans for full-time employees; two of the three medical plans include Health Savings Account (HSA) eligibility.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and their families.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account (FSA).
• 401(k) available starting with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and eight paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED