Treatment Coordinator

Oral Surgery Partners • Bloomington, IN

9d

About The Position

The Treatment Coordinator manages patient treatment plans and helps patients understand and proceed with recommended care. The role supports patient care from diagnosis through treatment completion through consultation, education, scheduling, financial coordination, administrative work, and communication with clinical and front office teams. The coordinator also follows clinic policies and healthcare privacy and compliance requirements, including HIPAA. Other duties may be assigned by the practice administrator.

Requirements

• High school diploma or equivalency.
• Knowledge of relevant healthcare regulations and compliance requirements.
• Strong communication and interpersonal skills.
• Detail-oriented and thorough approach to work.
• Excellent organizational and multitasking abilities.
• Proficiency with electronic health record (EHR) systems and other office software.
• Knowledge of medical terminology and healthcare practices.
• Ability to work in a fast-paced environment and handle stressful situations professionally.
• Empathetic, patient-focused approach to care coordination.
• Independent decision-making skills and sound judgment.

Nice To Haves

• Previous experience in a healthcare setting, particularly in treatment coordination or patient care roles, is highly desirable.
• Full understanding of surgical guide treatment from patient consultation through execution.

Responsibilities

• Meet with patients to discuss surgeon-recommended treatment plans and explain procedures, potential outcomes, and financial obligations.
• Answer patient questions, address concerns, and provide educational materials and resources about treatment.
• Call patients who have not scheduled and work to remove barriers to completing treatment.
• Coordinate treatment, surgery, and follow-up appointment scheduling.
• Ensure pre-treatment steps, such as lab work or imaging, are completed.
• Monitor patient progress and follow up on adherence to treatment plans.
• Adjust schedules as needed based on patient needs or surgeon recommendations.
• Discuss treatment costs, provide estimates, review insurance coverage, and help patients understand benefits.
• Coordinate with the billing department on insurance claims and payments.
• Develop and discuss payment plans for patients who need financial assistance.
• Maintain accurate patient records in the electronic health record (EHR) system and prepare and manage treatment documentation.
• Communicate with clinical and front office team members to support seamless patient care.
• Handle patient communications, including appointment reminders and follow-up calls.
• Follow healthcare regulations, privacy laws, clinic policies, and procedures; protect confidential information and securely handle sensitive records.
• Perform other duties as assigned by the practice administrator.

Benefits

• Medical, dental, and vision insurance plans for full-time employees.
• Two of the three medical plans include Health Savings Account (HSA) eligibility.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and their families.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account (FSA).
• 401(k) available beginning with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and 8 paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED