Treatment Coordinator (Munster(Floater))
About The Position
Orthodontic Experts is seeking a Treatment Coordinator to support patients throughout their orthodontic care. The coordinator communicates with patients and their family members so they understand treatment plans and changes, provides treatment and financial consultations, and supports patient scheduling, payment arrangements, and account follow-up. The position also includes patient-facing, administrative, telephone, cash-handling, and marketing-event duties. When traveling to another clinic for coverage, the coordinator performs all duties and responsibilities of the role, including administrative tasks. The role is based at the Munster clinic and may require travel to the Homewood, Merrillville, and Portage clinics. The stated schedule is Monday through Wednesday, 8:45 a.m.–5:00 p.m.; Thursday and Friday, 6:45 a.m.–3:00 p.m.; two Saturdays per month; and two 9:45 a.m.–6:00 p.m. shifts per month.
Requirements
- High school degree or GED equivalent.
- Three years of customer service experience.
- Two years of sales experience.
- One year of Treatment Coordinating experience.
- Knowledge of medical terms and practices.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
- Bilingual in Spanish.
Responsibilities
- Consult with patients to understand their oral health history, concerns, and objectives.
- Explain treatment plans, address patient concerns, and answer questions.
- Help patients prioritize treatment and establish scheduling and payment arrangements.
- Conduct financial consultations with new patients and with existing patients when new treatment plans are presented.
- Manage and maintain patient payment options and policies.
- Understand the practice’s policies for working with orthodontic benefit plans and educate patients about their dental benefits.
- Communicate with outside and third-party financing companies and educate patients about available financing options.
- Track patient accounts receivable and outstanding balances to support timely payment.
- Assist with the practice’s collections protocol for outstanding balances.
- Introduce new patients to the practice by reviewing health history, explaining the doctor’s examination, and describing relevant features of the practice.
- Conduct treatment consultations with new patients and with existing patients when new treatment plans are presented.
- Update the Treatment Coordinator spreadsheet daily.
- Make outbound calls to patients, including welcome calls and calls regarding lost cases and denials.
- Greet patients and check them in and out before and after treatment.
- Participate in marketing events.
- Handle cash.
- Answer incoming calls about new patients, emergencies, appointment scheduling, records requests, and follow-up.
- Perform all role duties, including administrative tasks, when traveling to another clinic for coverage.
- Help maintain a clean and sanitized clinic or office area.
- Perform other tasks as assigned.
Benefits
- Paid training.
- Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
- Clinical bonuses.
- Paid time off.
- Holiday pay.
- Medical, dental, vision, and life insurance.
- Accident insurance.
- Short-term disability.
- Long-term disability.
- Employee Assistance Program.
- Health Savings Account.
- Dependent Care Account.
- 401(k) with matching.
- Pet insurance.
- Tuition Assistance Program.
- Identity Theft Protection.
- MetLife MetLaw Legal Insurance.
- Transit reimbursement through a commuter account.
- Free and discounted orthodontic treatments.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
