Treatment Coordinator

Tend•Washington, DC

4d•$24 - $28•Onsite

About The Position

The Treatment Coordinator owns the full patient journey at a Tend dental studio, from check-in through checkout and follow-up. This on-site role connects front-desk operations with clinical care, communicates with patients, explains treatment plans and financial options, and takes ownership of helping patients move forward with recommended care. The position reports to the Studio Manager. The coordinator manages patient communications, maintains and optimizes the daily schedule, follows up on outstanding treatment and patient questions, coordinates referrals, and works with clinicians to identify same-day opportunities. The role requires empathy, confident and transparent discussions about care and cost, adaptability as schedules and systems change, and the ability to keep the studio organized and operating effectively.

Requirements

1–2 years of experience in a patient-facing, customer-facing, or client services role.
Comfort using G Suite, including Gmail, Calendar, and Drive.
Ability to adapt when systems, tools, or processes change.
Ability to sit and stand for extended periods, use a computer and phone systems for extended periods, move throughout the studio and assist patients, and occasionally lift or move office supplies weighing up to 25 pounds.
Ability to communicate effectively with patients and team members in person and via technology.

Nice To Haves

Dental or insurance background.
Comfort with treatment plan presentations and financial conversations.
Experience with Ascend or similar practice management software; training is provided for the right candidate.

Responsibilities

Manage inbound and outbound patient communications, including phone calls, appointment confirmations, and outreach to patients with unscheduled care.
Communicate clearly and professionally with patients by phone, text, and email.
Advocate for patients and resolve issues in real time, taking ownership of outcomes.
Present treatment plans and help patients understand diagnoses and recommended care.
Guide patients through insurance benefits, out-of-pocket costs, financing options, and prior balances.
Own the patient pipeline by maintaining a full schedule, supporting patient acceptance of care, and following up on unscheduled treatment.
Manage the daily schedule, confirm appointments, fill gaps, and help ensure the studio runs at full capacity.
Use reporting and outreach to re-engage patients and support them in receiving needed care.
Partner with clinicians during huddles to align on patient priorities and same-day opportunities.
Maintain a clean, compliant, and organized front-of-studio environment.
Follow up on outstanding treatment, unscheduled care, and patient questions after visits.
Handle referrals and coordinate with other Tend studios or providers when specialty care is needed.