Treatment Coordinator

Oral Surgery Partners • Bloomington, IN

3d • Onsite

About The Position

The Treatment Coordinator manages patient care treatment plans and helps patients understand and proceed with recommended treatment. The role supports care from diagnosis through treatment completion through patient consultation, scheduling, financial coordination, and administrative work. The coordinator also works with clinical and front office team members and follows healthcare regulations, privacy laws, and clinic policies.

Requirements

• High school diploma or equivalency.
• Previous experience in a healthcare setting, particularly in treatment coordination or patient care roles, is highly desirable.
• Full understanding of surgical guide treatment from patient consultation to execution.
• Knowledge of relevant healthcare regulations and compliance requirements.
• Approachable, professional demeanor; strong communication and interpersonal skills.
• Detail-oriented and thorough, with excellent organizational and multitasking abilities.
• Proficiency with electronic health record systems and other office software.
• Knowledge of medical terminology and healthcare practices.
• Ability to work in a fast-paced environment and handle stressful situations professionally.
• Empathetic, patient-focused approach to care coordination.
• Independent decision-making skills and sound judgment.

Responsibilities

• Meet with patients to discuss surgeon-recommended treatment plans and explain procedures, potential outcomes, and financial obligations.
• Answer patient questions and concerns, provide educational materials, and follow up with patients who have not scheduled to identify and remove barriers to treatment.
• Coordinate treatment, surgery, and follow-up appointment scheduling; ensure required pre-treatment steps such as lab work or imaging are completed; monitor progress and adherence; and adjust schedules as needed.
• Discuss treatment costs, provide estimates, review insurance coverage and benefits, coordinate with billing on claims and payments, and develop and discuss payment plans when needed.
• Maintain accurate patient records in the electronic health record system and prepare and manage treatment-related documentation.
• Communicate with clinical and front office team members and handle patient communications, including appointment reminders and follow-up calls.
• Perform other duties as assigned by the practice administrator.
• Follow healthcare regulations and privacy laws, including HIPAA, protect patient confidentiality, and comply with clinic policies and healthcare standards.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• Two of the three medical plans include Health Savings Account eligibility.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and their families.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account.
• 401(k) available starting with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and eight paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED