Treatment Coordinator

Smile Doctors • Westfield, NJ

8d • $22 - $27

About The Position

Hoch Orthodontics is seeking a Treatment Coordinator to join its growing team. The Treatment Coordinator educates new patients about available orthodontic treatment options, explains treatment plans, develops financial arrangements, and builds strong relationships with patients. This role supports patient exams and consultations, follows up with potential patients to help schedule treatment, coordinates specialist referrals when needed, and assists with local store marketing and community events.

The company describes its culture as people-first, fun, and encouraging, and offers team members opportunities to develop their talents and abilities. The listed pay range is $21.60–$27.35.

Requirements

• High school diploma or equivalent required.
• At least one year of experience in sales or another service industry required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.
• Excellent written and verbal communication skills.
• Outgoing, approachable, empathetic, proactive, and adaptable.

Nice To Haves

• College education preferred.
• Bilingual ability is a plus, but not required.

Responsibilities

• Present orthodontic treatment plans, educate patients about their plans, and address objections.
• Explain patient payment options in accordance with the practice's financial policies.
• Work pending reports and follow up with potential patients to schedule treatment.
• Prepare for patient exams.
• Follow up with patients to arrange consultations or begin treatment and keep schedules full.
• Coordinate referrals to specialists for care before treatment when necessary.
• Assist with local store marketing and community events.

Benefits

• Competitive salary plus bonus opportunity.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year, plus paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED