Treatment Coordinator

Dr Lane & Associates•Jacksonville, NC

About The Position

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to help create a 5-star patient experience. The role helps patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals. The coordinator supports daily office operations and maintains a welcoming, professional experience for patients.

Requirements

At least 1–2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
Strong communication, attention to detail, and organizational skills.
Professional and polished demeanor.
Positive attitude and passion for providing exceptional patient experiences.
Ability to work efficiently in a team environment.
Proficiency with computers.
High school diploma or GED.
Ability to lift 15–20 lbs.

Responsibilities

Serve as a primary point of contact for patients and provide a welcoming, professional experience.
Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
Keep schedules productive and filled for doctors and hygienists.
Collect and accurately update patient personal and insurance information in Denticon.
Check patients in and out professionally and courteously.
Present and review treatment plans to promote case acceptance.
Help verify insurance coverage and eligibility, maintaining accurate records.
Process payments and enforce financial policies accurately and courteously.
Maintain accurate electronic patient records while ensuring HIPAA compliance.
Maintain a clean, organized, and welcoming reception and waiting area.
Perform additional duties as assigned to support office operations.

Benefits

Competitive pay.
Comprehensive insurance coverage after 90 days, including health, vision, dental, life, disability, and FSA.
401(k) Employer Contribution Plan.
Quarterly performance bonus opportunities.
Paid Treatment Coordinator training class.
Employee Assistance Program.
Uniform allowance.
Paid time off and paid holidays.
Fridays off at 2 PM.
Volunteer opportunities with the Smile Squad to earn prizes.
Team events, giveaways, and social campaigns throughout the year.
Birthday and work anniversary surprises from the owners.
Opportunities to win tickets and VIP experiences, receive giveaways, and participate in team partnerships and company-sponsored events.