Treatment Coordinator at Fairbanks Orthodontics

Specialty Dental Brands • Lehi, UT

1d

About The Position

The Treatment Coordinator supports patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. This role bridges patients, clinical teams, and administrative staff to promote a smooth, informed, and positive patient experience while supporting office efficiency and production goals.

The Treatment Coordinator serves as a primary contact for patient questions about treatment, scheduling, and finances; verifies insurance information; maintains accurate patient records; and collaborates with the care team and administrative staff. The position also supports front-office operations, may involve travel between practice locations, and includes other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Working knowledge of dental terminology, treatment planning, and insurance processes.
• Strong organizational, communication, and customer service skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Professional, proactive, and team-oriented mindset.

Nice To Haves

• 1–3 years of experience in a dental office or healthcare administrative role preferred.
• Proficiency with dental practice management software such as Dentrix, Eaglesoft, or Open Dental preferred.

Responsibilities

• Coordinate patient scheduling to support provider productivity, hygiene flow, and practice efficiency.
• Prepare, present, and review financial treatment plans, clarifying recommended care and financial expectations.
• Follow up with patients about proposed treatment plans and help schedule next steps.
• Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.
• Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.
• Assist patients with insurance forms and ensure documentation is accurate and complete.
• Serve as a primary contact for patient questions regarding treatment, scheduling, and financial concerns.
• Maintain accurate, up-to-date patient records in practice management software.
• Collaborate with dentists, hygienists, office managers, and patient coordinators to support seamless patient flow.
• Support administrative duties and front-office coverage as needed.
• Participate in emergency procedures as required, including summoning assistance and supporting team members.
• Represent the practice professionally, warmly, and with a patient-centered approach.
• Maintain regular attendance and follow office policies, schedules, and procedures.
• Anticipate patient and care-team needs to support daily workflow.
• Travel between practice locations as needed.
• Perform other duties as assigned to support practice operations.
• Uphold the culture outlined in the SDB Handbook, including its core values and additional responsibilities as defined.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED