Treatment Coordinator - Orthodontics

Choice Healthcare Services•Modesto, CA

About The Position

The Treatment Coordinator is responsible for creating an ideal new-patient experience and following up on the doctor’s full assessment. The coordinator spends time with patients and parents answering questions about treatment and fees, explaining treatment options and alternatives, and ensuring they leave well informed. The role supports the office, doctor, and team while coordinating treatment plans, financial arrangements, patient education, and follow-up. The listed pay range is $16.54–$21.49 per hour, based on experience, and the position is eligible for monthly bonuses. CHOICE Healthcare Services’ mission is to provide everyone access to the healthcare they need. It describes itself as the largest provider of pediatric dental care in the Southwest United States and emphasizes delivering high-quality care to children in its communities. CHOICE offers teammates support for wellbeing and work-life balance, opportunities for professional and personal growth, experienced leadership support, a fun and supportive team dynamic with events and celebrations, and a comprehensive benefit package.

Requirements

High school diploma or equivalent.

Nice To Haves

One or more years of experience with dental or orthodontic treatment planning.
Six or more months of sales experience.
Bilingual in Spanish.

Responsibilities

Personally confirm all exam, observation, and recall patients.
Reduce no-shows by confirming appointments two nights beforehand and monitoring and moving new-patient appointments to maintain a full, productive exam schedule each day.
Remind patients during confirmation calls to complete paperwork when needed so they can be seen in a timely manner.
Welcome patients and parents with a friendly meet and greet, introduce them to the office, and provide an office tour.
Support the office, doctor, and team members.
Discuss the treatment plan with patients and parents after the dentist has diagnosed the patient and reviewed treatment.
Document diagnostic findings, detailed treatment recommendations, and other pertinent information discussed during the initial consultation by the doctor or treatment coordinator.
Explain office policies and procedures.
Schedule contracts, records, and necessary follow-up appointments in the Practice Management System.
Maintain a monthly start-conversion goal of 65%.
Enter, print, and mail patient letters to patients and doctors; prepare new-patient exam letters and extraction or prescription letters for doctors to review and sign.
Follow up with exam patients and use a tracking spreadsheet to document at least three post-exam contacts with pending exam patients, or more for strong pending patients.
Remind doctors about letters, X-ray readings, emails to referring doctors, and other items needed to complete the new-patient exam process and enroll patients in treatment.
Back up the front desk as the third person on phones.
Prepare contracts, discuss financial arrangements, and obtain the responsible party’s signature.
Explain risks and limitations and obtain the patient’s signature.
Enter treatment plans in the chart or computer.
Maintain a clean and neat work area.
Discuss dental benefits when applicable, send pre-estimates, and follow up with patients.
Educate patients about diagnosed treatments, including veneers, implants, crowns, bridges, orthodontics, and periodontal treatment.
Use office technology, such as digital photos and intraoral camera photos, to educate patients and discuss treatment.
Handle difficult patients and make public-relations calls to patients.
Monitor treatment plans and case acceptance.