Treatment Coordinator at Wood Orthodontics

Specialty Dental Brands•Anthem, AZ

About The Position

The Treatment Coordinator supports patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. The role bridges patients, clinical teams, and administrative staff to help create a smooth, informed, and positive patient experience while supporting office efficiency and production goals. The position may require travel between practice locations and includes other duties assigned to support practice operations.

Requirements

High school diploma or equivalent required.
One to three years of experience in a dental office or healthcare administrative role preferred.
Working knowledge of dental terminology, treatment planning, and insurance processes.
Strong organizational, communication, and customer service skills.
Ability to multitask and remain composed in a fast-paced environment.
Professional, proactive, and team-oriented mindset.
Uphold the culture outlined in the SDB Handbook, including its core values and additional defined responsibilities.

Nice To Haves

Experience with dental practice management software such as Dentrix, Eaglesoft, or Open Dental.

Responsibilities

Coordinate patient scheduling to support provider productivity, hygiene flow, and practice efficiency.
Prepare, present, and review financial treatment plans, helping patients understand recommended care and financial expectations.
Follow up with patients about proposed treatment plans and help schedule next steps.
Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.
Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.
Assist patients with insurance forms and ensure documentation is accurate and complete.
Serve as a primary contact for patient questions about treatment, scheduling, and financial concerns.
Maintain accurate, up-to-date patient records in practice management software.
Collaborate with dentists, hygienists, office managers, and patient coordinators to support seamless patient flow.
Assist with administrative duties and front-office coverage as needed.
Participate in emergency procedures as required, including summoning assistance and supporting team members.
Represent the practice professionally and in a friendly, patient-centered manner.
Maintain regular attendance and follow office policies, schedules, and procedures.
Anticipate patient and care-team needs to support a smooth daily workflow.
Travel between practice locations as needed.
Perform other duties and responsibilities assigned by management.