Treatment Coordinator at Garner Orthodontics

Specialty Dental Brands • Chandler, AZ

4h

About The Position

The Treatment Coordinator supports patient care and practice operations by managing patient scheduling and flow and presenting financial treatment plans. This role serves as a bridge between patients, clinical teams, and administrative staff to promote a smooth, informed, and positive patient experience while supporting office efficiency and production goals. The position may require travel between practice locations and includes other duties as assigned to support practice operations.

Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on core values and any additional responsibilities as defined.

Requirements

• High school diploma or equivalent required.
• Working knowledge of dental terminology, treatment planning, and insurance processes.
• Strong organizational, communication, and customer service skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Professional, proactive, and team-oriented mindset.

Nice To Haves

• 1–3 years of experience in a dental office or healthcare administrative role preferred.
• Proficiency with dental practice management software such as Dentrix, Eaglesoft, or Open Dental is preferred.

Responsibilities

• Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency.
• Prepare, present, and review financial treatment plans with patients, ensuring they understand recommended care and financial expectations.
• Follow up with patients regarding proposed treatment plans and assist with scheduling next steps.
• Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.
• Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.
• Assist patients with insurance forms and ensure accurate and complete documentation.
• Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns.
• Maintain accurate and up-to-date patient records within practice management software.
• Collaborate with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow.
• Support administrative duties as needed to assist front-office operations and coverage.
• Participate in emergency procedures as required, including summoning assistance and supporting team members.
• Represent the practice in a professional, friendly, and patient-centered manner.
• Maintain regular attendance and adhere to office policies, schedules, and procedures.
• Anticipate the needs of patients and the care team to support a smooth daily workflow.
• Travel between practice locations as needed.
• Perform other duties as assigned to support practice operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED