Treatment Coordinator- Orthodontics

Phaxis • Raleigh, NC

3d • Onsite

About The Position

The Orthodontic Treatment Coordinator works at a patient-focused orthodontic practice, primarily in Raleigh, North Carolina, and about twice a week in Garner, North Carolina. The coordinator welcomes new patients and families, partners with the orthodontist to present individualized treatment recommendations, and explains treatment plans, timelines, outcomes, and benefits. The role also discusses fees, insurance benefits, patient financial responsibility, and customized payment and financing options; follows up with prospective patients; schedules treatment starts; coordinates with the clinical team; maintains patient and financial documentation; and assists with front-office responsibilities as needed.

Requirements

• Previous experience as an Orthodontic Treatment Coordinator, Dental Treatment Coordinator, Financial Coordinator, or in a similar dental role.
• Experience presenting treatment plans and helping patients move forward with care.
• Strong knowledge of dental insurance, financing, and payment arrangements.
• Excellent math and financial skills.
• Strong communication, relationship-building, and customer service abilities.
• Highly organized and comfortable multitasking in a busy practice.
• Able to build trust, discuss financial options, and clearly communicate the long-term value of orthodontic treatment.

Nice To Haves

• Orthodontic experience is strongly preferred.
• Experience with dental or orthodontic practice management software is a plus.

Responsibilities

• Welcome new patients and families and create an exceptional first impression.
• Partner with the orthodontist to present individualized treatment recommendations.
• Explain treatment plans, timelines, outcomes, and benefits of orthodontic care.
• Present treatment fees, insurance benefits, and patient financial responsibility.
• Develop customized payment and financing options.
• Use consultative sales skills to help patients move forward with treatment.
• Answer questions about treatment, insurance, costs, and financing.
• Follow up with prospective patients who have not yet scheduled treatment.
• Schedule treatment starts and coordinate with the clinical team.
• Maintain accurate patient and financial documentation.
• Assist with front-office responsibilities as needed.

Benefits

• Paid time off.
• Paid holidays.
• Supportive, family-oriented team environment.
• Opportunity to make a meaningful impact on patients and their confidence.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed