Traveling Community Operations Support Specialist

AIR Communities•Los Angeles, CA

21h

About The Position

The Traveling Community Operations Support Specialist provides field operations support across AIR Communities and executes projects related to community setup, revenue generation, and customer experience improvements. The role represents operations and supports the successful launch, stabilization, or improvement of assigned communities. It enhances the customer experience through service, supports resident acquisition and retention, and helps ensure community readiness. The position provides hands-on support for day-to-day operations, trains team members on systems and processes, and covers community positions as needed. It serves as a subject matter expert on operational policies and procedures, assisting community teams and central operations. Support may be provided on-site or remotely across multiple communities to promote consistent service and adherence to company standards. The role works with community teams on leasing and customer service, helps troubleshoot operational issues and resident concerns, and collaborates with leadership on process improvements and revenue initiatives. It also communicates and reports project status and community performance to central operations, leadership, and other stakeholders. This is a heavy-travel role requiring travel up to 75% of the year, or approximately three weeks per month. A base location in one of AIR’s listed major markets near a major airport is preferred: Washington, DC; Philadelphia; Miami; Atlanta; Denver; San Francisco; San Jose; Los Angeles; Orange County; or San Diego.

Requirements

Ability to travel at least 75% of the time and have easy access to a large airport.
Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
Experience in community operations, customer service, and leasing, with a strong understanding of sales strategies and resident acquisition.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Strong communication and interpersonal skills, a customer-first mindset, and a collaborative approach to problem-solving.
Technological proficiency, including experience with property management systems and tools.
Demonstrated ability to support training efforts and provide operational coverage as needed.

Nice To Haves

Understanding of financial processes, including budgets and variance review.
Background in process improvement, community setup, or operations support.
Leadership or project management experience is highly desirable.
A base location in one of AIR’s listed major markets near a major airport is preferred.

Responsibilities

Support the setup, launch, stabilization, and improvement of assigned communities.
Execute projects focused on revenue generation and customer experience improvements.
Provide on-site and remote operational support across multiple communities to promote consistent service and adherence to company standards.
Support resident acquisition and retention, including direct assistance with leasing and customer service.
Train and support team members on systems, processes, and daily operational procedures.
Serve as a subject matter expert on operational policies and procedures; troubleshoot issues and help resolve resident concerns.
Provide temporary staffing coverage for community positions during vacancies or high-demand periods.
Collaborate with leadership to identify process improvements and support revenue initiatives.
Communicate and report project status and community performance to central operations, leadership, and other stakeholders.
Provide hands-on support with day-to-day community operations and ensure community readiness.

Benefits

25% rent discount at any AIR community, subject to rental application and certain exclusions.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
401(k) plan with employer contribution.
Paid time off, including vacation, sick time, and 12 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community-service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.
Target annual bonus.