Community Support Specialist
About The Position
ReDiscover is hiring a Community Support Specialist for its Community Psychiatric Rehabilitation Center (CPRC), a case-management-focused program that supports individuals in living independently in the community. ReDiscover is a nonprofit community mental health center serving southeastern Jackson County, Missouri. CPRC offers clients access to multidisciplinary services, including medication management, therapy, group therapy, health and wellness support, employment services, and transportation support. The Community Support Specialist maintains a caseload and supports clients in achieving long-range outcomes related to symptom management, employment, and independent living. The position involves in-person and phone interactions, connecting clients with resources, addressing barriers to care and community participation, documenting services in an electronic medical record, and collaborating with an internal multidisciplinary team. The role includes local travel and transporting clients in the employee’s personal vehicle.
Requirements
- A four-year degree or four years of equivalent experience in lieu of a degree.
- A valid automobile driver’s license and appropriate automobile insurance.
- A safe, reliable, registered automobile available for use during work hours, including for transporting clients.
- Excellent customer service skills with a recovery focus.
- Strong written, oral, and interpersonal communication skills.
- Intermediate computer skills, including typing/keyboarding, Microsoft Word and Excel, and email.
Nice To Haves
- At least two years of clinical experience providing direct services to children and adolescents in a mental health setting.
- Knowledge of community resources and health and social service systems in the Kansas City metro area.
- Skill in establishing working relationships with community partners.
Responsibilities
- Maintain and interact with a caseload of clients with diverse characteristics, either in person or over the phone.
- Facilitate clients’ achievement of long-range outcomes related to symptom management, employment, and independent living, based on each client’s needs.
- Engage clients who are difficult to serve by investigating potential resources and making connections.
- Help remove barriers, including supporting client participation in community or social service programs and referring clients to educational or work programs.
- Assist clients with transportation barriers identified in their treatment plans, including transporting clients in the employee’s personal vehicle to appointments and local resources.
- Collect and maintain client information and document interactions in ReDiscover’s designated electronic medical record.
- Communicate and collaborate with an internal multidisciplinary team to address wellness needs and coordinate client care.
Benefits
- Professional development support through training, collaboration, and meaningful work.
