Community Support Specialist
About The Position
Health Connect America is a provider of mental and behavioral health services for children, families, and adults across multiple states. The organization delivers evidence-informed care in clients’ homes, communities, and offices, guided by client-centered care, empowerment, evidence-informed excellence, a purpose-driven culture, and adaptive leadership. The Community Support Specialist provides case management and community resource support to clients and families. The role involves coordinating with clients, families, colleagues, treatment teams, and external agencies; maintaining timely and compliant documentation; and providing on-call support as required by program needs. The position also requires regular client contact and participation in treatment team meetings.
Requirements
- Bachelor’s degree in a human services discipline, including but not limited to Social Work, Psychology, Sociology, Counseling, or Criminal Justice.
- Experience working with children and families in a case management or community resource position.
- Must be provisionally credentialed as a PCSS in Mississippi and eligible to become fully credentialed as a CSS in Mississippi.
Responsibilities
- Provide quality case management services in accordance with best practices and ensure documentation meets Payer, State, and COA standards and requirements.
- Assist in marketing new referrals.
- Communicate with customers, colleagues, and other individuals to answer questions, explain information, and address complaints or concerns.
- When no wraparound facilitator is present with MYPAC, make two contacts per week by phone or face to face and document them.
- Connect families with needed and available community resources, and follow up with clients and agencies as appropriate to document referral use and success.
- Complete documentation within established time frames.
- Meet with clients weekly or bi-weekly for up to 12 months, subject to MYPAC requirements.
- Attend and participate in weekly Treatment Team meetings.
- Serve as a liaison with other professionals and agencies involved with the client.
- Complete a recovery support plan with each individual within the first 30 days of referral to services.
- Provide 24/7 on-call support for clients as required by program requirements.
- Ensure compliance with state regulatory bodies.
Benefits
- Flexible scheduling.
- Employee Assistance Program (EAP), including eight mental health counseling sessions annually.
- Paid time off for full-time employees.
- Paid holidays for full-time employees.
- Comprehensive benefits package including medical, dental, vision, and other voluntary insurance products.
- Access to a Health Navigator.
- Health Savings Account with company contribution.
- Dependent Daycare Flexible Spending Account.
- Health Reimbursement Account.
- 401(k) Retirement Plan.
- Benefits Hub.
- Tickets at Work.
