Traveling Community Operations Support Specialist

AIR Communities•Los Angeles, CA

13h•$65,000 - $75,000

About The Position

The Traveling Community Operations Support Specialist provides field operations support across AIR Communities and executes projects related to community setup, revenue generation, and customer experience improvements. The role represents operations and helps launch, stabilize, or improve assigned communities, with a focus on excellent service, resident acquisition and retention, and community readiness. The position provides hands-on and remote support with day-to-day operations, trains team members on systems and processes, and provides coverage for community positions when needed. It serves as an operational subject matter expert, assisting community teams and central operations with policies, procedures, troubleshooting, and resident concerns. The role partners with community teams and leadership to support revenue initiatives, identify process improvements, and report on project status and community performance. This is a heavy-travel role, requiring travel for up to 75% of the year or approximately three weeks per month. AIR prefers a home base in one of its major markets near a large airport: Washington, DC; Philadelphia; Miami; Atlanta; Denver; San Francisco; San Jose; Los Angeles; Orange County; or San Diego.

Requirements

Ability to travel at least 75% of the time and have easy access to a large airport.
Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
Experience in community operations, customer service, and leasing, with a strong understanding of sales strategies and resident acquisition.
Strong organization and attention to detail, with the ability to manage multiple priorities.
Strong communication and interpersonal skills, a customer-first mindset, and a collaborative approach to problem-solving.
Technological proficiency, including experience with property management systems and tools.
Demonstrated ability to support training efforts and provide operational coverage as needed.

Nice To Haves

Understanding of financial processes, including budgets and variance review.
Background in process improvement, community setup, or operations support.
Leadership or project management experience.

Responsibilities

Support the successful setup, launch, stabilization, and improvement of assigned communities.
Execute projects related to revenue generation and customer experience improvements.
Provide on-site and remote operational support across multiple communities, ensuring consistent service delivery and adherence to company standards.
Enhance the customer experience and support resident acquisition and retention, including direct assistance with leasing and customer service.
Provide hands-on support with day-to-day operations and train team members on systems, processes, and operational procedures.
Serve as a subject matter expert on operational policies and procedures; assist with troubleshooting and resolving resident concerns.
Provide temporary staffing coverage for community positions during vacancies or high-demand periods.
Work with leadership to identify process improvements, support revenue initiatives, and share updates on project status and community performance.
Communicate and report regularly to central operations, leadership, and other stakeholders.

Benefits

Expected base salary of $65,000–$75,000 plus a target annual bonus.
25% rent discount at any AIR community, subject to application and exclusions.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
401(k) plan with employer contribution.
Paid time off, including vacation, sick time, and 12 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Professional development, leadership training, and career growth opportunities.