Traveling Community Operations Support Specialist

AIR Communities • Arlington, TX

16h • $65,000 - $75,000

About The Position

The Traveling Community Operations Support Specialist provides field operations support across AIR Communities and executes projects related to community setup, revenue generation, and customer experience improvements. The role represents Operations and supports the launch, stabilization, or improvement of assigned communities, helping ensure readiness and excellent service while supporting resident acquisition and retention.

The position delivers on-site and remote operational support across multiple communities, assists with day-to-day operations, trains team members on systems and processes, and provides coverage for community positions as needed. As an operations subject matter expert, the specialist supports teams with policies and procedures, troubleshooting, and resident concerns. In collaboration with leadership, the role identifies process improvements, supports revenue initiatives, and communicates project status and community performance to central operations, leadership, and other stakeholders.

This is a heavy-travel role requiring travel up to 75% of the year, or approximately three weeks per month. A home base in one of AIR's major markets near a major airport is preferred: Washington, DC; Philadelphia; Miami; Atlanta; Denver; San Francisco; San Jose; Los Angeles; Orange County; or San Diego.

Requirements

• Ability to travel at least 75% of the time and have easy access to a large airport.
• Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
• Experience in community operations, customer service, and leasing, with a strong understanding of sales strategies and resident acquisition.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, a customer-first mindset, and a collaborative approach to problem-solving.
• Technological proficiency, including experience with property management systems and tools.
• Demonstrated ability to support training efforts and provide operational coverage as needed.

Nice To Haves

• Understanding of financial processes, including budgets and variance review.
• Background in process improvement, community setup, or operations support.
• Leadership or project management experience.

Responsibilities

• Represent Operations and support the launch, stabilization, or improvement of assigned communities.
• Support the setup of new communities and implementation of projects focused on revenue generation and customer experience.
• Provide on-site and remote operational support across multiple communities to promote consistent service delivery and adherence to company standards.
• Support resident acquisition and retention through leasing and customer service.
• Provide hands-on support with day-to-day operations and cover community positions as needed during vacancies or high-demand periods.
• Train and support team members on systems, processes, and daily operational procedures.
• Serve as a subject matter expert on operational policies and procedures for community teams and central operations.
• Assist with troubleshooting and resolving resident concerns.
• Identify process improvements and support revenue initiatives in collaboration with leadership.
• Communicate and report project status and community performance to central operations, leadership, and other stakeholders.

Benefits

• 25% rent discount at any AIR community, subject to application and exclusions.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Short- and long-term disability paid by the company.
• 401(k) plan with employer contribution.
• Paid time off including vacation, sick time, and 12 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career growth opportunities.
• Target annual bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed