Traveling Community Operations Support Specialist

AIR Communities • Washington, DC

23h • $65,000 - $75,000

About The Position

The Traveling Community Operations Support Specialist provides field operations support across AIR Communities and executes projects related to community setup, revenue generation, and customer experience improvements. The role represents Operations and supports the launch, stabilization, and improvement of assigned communities, helping ensure readiness, excellent resident service, and successful resident acquisition and retention.

The position provides on-site and remote operational support across multiple communities, offers hands-on help with day-to-day operations, trains team members on systems and processes, and covers community positions as needed. As an operations subject matter expert, the specialist supports community teams and central operations with troubleshooting, resident concerns, operational procedures, and consistent service delivery. The specialist also collaborates with leadership on process improvements and revenue initiatives and communicates project status and community performance to central operations, leadership, and other stakeholders.

This is a heavy-travel role, requiring travel up to 75% of the year or approximately three weeks per month. AIR prefers a home base in one of its existing major markets near a major airport: Washington, DC; Philadelphia; Miami; Atlanta; Denver; San Francisco; San Jose; Los Angeles; Orange County; or San Diego.

Requirements

• Ability to travel at least 75% of the time and have easy access to a large airport.
• Ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
• Experience in community operations, customer service, and leasing, with a strong understanding of sales strategies and resident acquisition.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong communication and interpersonal skills, a customer-first mindset, and a collaborative approach to problem-solving.
• Technological proficiency and experience with property management systems and tools.
• Ability to support training efforts and provide operational coverage as needed.

Nice To Haves

• Understanding of financial processes, including budgets and variance review.
• Background in process improvement, community setup, or operations support.
• Leadership or project management experience.

Responsibilities

• Provide field operations support across communities and execute projects related to community setup, revenue generation, and customer experience improvements.
• Represent Operations and support the successful launch, stabilization, or improvement of assigned communities.
• Enhance the customer experience through excellent service, resident acquisition and retention support, and community readiness.
• Provide hands-on support with day-to-day operations and cover community positions as needed, including during vacancies or high-demand periods.
• Train and support team members on systems, processes, and daily operational procedures.
• Serve as an operations subject matter expert for community teams and central operations, including troubleshooting and resolving resident concerns.
• Partner with community teams on resident acquisition and retention, including direct support with leasing and customer service.
• Collaborate with leadership to identify process improvements and support revenue initiatives.
• Communicate and report project status and community performance to central operations, leadership, and other stakeholders.

Benefits

• 25% rent discount at any AIR community, subject to application requirements and exclusions.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Company-paid short- and long-term disability.
• 401(k) plan with employer contribution.
• Paid time off including vacation, sick time, and 12 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Professional development, leadership training, and career growth opportunities.
• Target annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed