Travel Youth Care Worker

MVM, Inc.•El Paso, TX

About The Position

The Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS) provides safe, secure, and humane transportation for Unaccompanied Children (UAC) and/or families, accompanying them on domestic and/or international flights and ground transportation to facilities throughout the country. The specialist communicates in a culturally sensitive manner, provides orientation, explains the transportation process, answers questions, and fosters a safe and comfortable environment. The role requires following company and customer policies, Standard Operating Procedures, and contract requirements; safeguarding passengers’ personal property and medication; maintaining constant sight and hearing supervision; establishing behavioral expectations; and reporting trip progress, milestones, and concerns. This is a part-time, mission-critical position supporting a 24/7/365 operation. Hours are not guaranteed and may vary according to business and operational needs, although employees may have the opportunity to work 40 or more hours per week. Employees must be available a minimum of five consecutive days per week, including nights, graveyard shifts, weekends, and/or holidays. Frequent domestic and potentially international travel, out-of-state and temporary duty assignments, and transportation by air and ground are required. The position is based in El Paso, Texas, and employees must live within 50 miles of the site. The position involves driving a 15-passenger van, maintaining passenger safety, completing vehicle and applicable DOT inspections, handling travel documentation, recording trip details in MVM’s proprietary system, and communicating with the Command Center, Shared Services, and site leadership. Duties may include the use of force and restraints, depending on the program, and must be performed according to company procedures and guidelines. Applicants must pass and maintain applicable government background and security investigations and meet other program-specific employment conditions.

Requirements

Associate degree in an appropriate discipline from an accredited college; a high school diploma and at least one year of additional relevant experience may substitute. If using this substitution, at least three years of related-field experience is required.
At least two years of documented experience in a field related to law, social work, or a similar occupational area; applicable certification, licensure, or credentials are required when relevant to the position’s professional accreditation.
Fluent bilingual proficiency in English and Spanish, including speaking, reading, and writing.
Excellent verbal and written communication and interpersonal skills, with the ability to receive, interpret, and implement technical direction and feedback from multiple sources.
Relevant experience supporting program goals and objectives, communicating effectively with staff, and working successfully in a similar program environment.
Commitment to outstanding customer service and professional representation of MVM.
Ability to pass and maintain a government security background investigation, including a favorable credit check, no criminal record, and no prior drug use.
Ability to obtain and maintain DOT Medical Exam Certification if required by the program.
Ability to drive a 15-passenger van (commercial motor vehicle).
Ability to work a flexible schedule, including nights, weekends, holidays, graveyard shifts, and multiple shifts in support of a 24/7 operation.
Availability for frequent travel by domestic flights and ground transportation, and international travel depending on the program.
Computer skills, including Microsoft Office Word and Excel, and experience using tablets and smartphone technology.
Valid and current driver’s license issued by the state where the position is located.
Safe driving record meeting company and contract requirements, and ability to meet insurance requirements for company-owned vehicles and/or rentals.
Ability to consistently deliver high-quality work in fast-paced, high-pressure environments while meeting deadlines and maintaining attention to detail.
Strong analytical and problem-solving skills, including the ability to assess situations, identify solutions, and make timely, sound decisions.
Must live within a 50-mile radius of the site location.
Must show proof of a U.S. passport book or be in the process of obtaining one, unless specified otherwise in the contract.
Must be at least 21 years of age.
Must be available a minimum of five consecutive days per week, including night and graveyard shifts, weekends, and/or holidays.
Must be able to stand or walk on varied surfaces for extended periods, sit for prolonged periods, frequently lift, carry, pull, or push luggage or other items weighing up to 40 pounds or more, and write, type, and use a telephone system.

Nice To Haves

Inventory and surveillance software experience.

Responsibilities

Safely and securely transport unaccompanied minors and/or families humanely and in accordance with company and customer policies, Standard Operating Procedures, and contract requirements.
Orient minors and/or families in a language they understand, explaining the transportation process and answering questions.
Review travel documentation for completeness, accuracy, and compliance, and prepare, verify, and distribute required documentation in a timely manner.
Manage and de-escalate routine and high-stress situations involving uncooperative individuals, exercise sound judgment, and promptly report or escalate concerns.
Provide meals, snacks, drinks, and, when required, approved clothing and hygiene supplies during transport.
Perform required vehicle safety and security checks, and Department of Transportation inspections when required by the program.
Enforce vehicle safety requirements, including proper seating and seat belt use by each passenger, and verify that required car seats and booster seats are correctly installed and used.
Maintain continuous sight and hearing supervision of minors and/or family members during transport.
Record transport details—including medication, meals, communications, and delays—in milestone entries at the start, throughout, and at the end of transport.
Report at established checkpoints to the Command Center, Shared Services, and site management, and provide updates about route changes, disruptions, or concerns.
Document applicable medication details, including medication type, number of administrations during transport, and irregularities.
Report emergencies in accordance with company procedures.
Confirm travelers’ identities by visually matching them to provided documentation.
Maintain communication with the Command Center, Shared Services, and site leadership, escalating concerns to site leadership.
Perform duties that may include use of force and restraints, depending on the program, in accordance with company procedures and guidelines.
Be available for out-of-state and Temporary Duty assignments as operationally required.
Use mobile technology, smartphones, and related applications to perform job duties.
Perform other duties as assigned.