Travel Youth Care Worker

MVM•Phoenix, AZ

1d•Onsite

About The Position

The Travel Youth Care Worker, described in the posting as a Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS), provides safe, secure, efficient, and humane transportation for Unaccompanied Children (UAC) and/or families. Transportation may involve domestic or international flights and ground travel to facilities throughout the country. The specialist communicates in a culturally sensitive manner, provides passengers with an orientation to the transportation process, maintains constant line of sight and sound, sets behavioral expectations, and helps foster a safe and comfortable environment. The role follows MVM and customer Standard Operating Procedures and contract requirements, secures passengers’ personal property and medication, documents trip milestones, and reports concerns to appropriate parties. This is a part-time, mission-critical role supporting 24/7/365 operations. Work hours are not guaranteed and may vary according to operational needs; employees may have the opportunity to work 40 or more hours per week. The position requires availability for at least five consecutive days per week, including nights, graveyard shifts, weekends, and/or holidays. Frequent domestic travel and ground transportation are required, with international travel depending on the program. Out-of-state and temporary-duty assignments may also be required. The employee must live within 50 miles of the site location in Phoenix, Arizona. The role requires an associate degree in an appropriate discipline, or a high school diploma with the specified additional relevant experience. Candidates must have at least two years of documented experience in law, social work, or a similar occupational area, meet the applicable background and security requirements, and be fluent in English and Spanish. The position also requires a valid state driver’s license, a safe driving record, ability to drive a 15-passenger van, and a U.S. passport book or proof of an application in process unless the contract specifies otherwise. Physical duties include extended standing or walking, prolonged sitting, and frequently lifting or carrying items weighing up to 40 pounds or more.

Requirements

Associate degree in an appropriate discipline from an accredited college; alternatively, a high school diploma with one or more years of additional relevant experience may substitute for the degree.
At least two years of documented experience in law, social work, or a similar occupational area; when the high-school-diploma substitution is used, at least three years of related-field experience is required.
Fluent in English and Spanish, including speaking, reading, and writing.
Strong verbal, written, and interpersonal communication skills.
Ability to receive, interpret, and implement technical direction and feedback from multiple sources.
Experience applicable to program goals and objectives, and ability to communicate effectively with staff and work successfully in a similar program environment.
Commitment to outstanding customer service and professional representation of MVM.
Ability to pass and maintain a government security background investigation, including a favorable credit check and drug screening; the posting also specifies no criminal record and no prior drug use.
Ability to obtain and maintain DOT Medical Exam Certification if required by the program.
Ability to drive a 15-passenger van (commercial motor vehicle).
Ability to work a flexible schedule that includes nights, weekends, holidays, graveyard shifts, and multiple shifts in support of 24/7 operations; availability is required for at least five consecutive days per week.
Availability for frequent travel by domestic flights and ground transportation, and international travel depending on the program.
Demonstrated computer skills, including Microsoft Word and Excel, and experience using tablets and smartphone technology.
Valid and current driver’s license issued by the state where the position is located.
Safe driving record that meets company and contract requirements, and ability to meet insurance requirements for company-owned or rental vehicles.
Ability to consistently deliver accurate, high-quality work in fast-paced, high-pressure environments while meeting deadlines.
Strong analytical and problem-solving skills, including the ability to assess situations, identify solutions, and make timely, sound decisions.
Must live within 50 miles of the site location.
Must provide proof of a U.S. passport book or be in the process of obtaining one, unless otherwise specified in the contract.
Must be at least 21 years old.
Must be able to meet any additional applicable requirements, which may include a DOT exam, vaccinations, CPR, or flu shot.

Nice To Haves

Experience with inventory and surveillance software.

Responsibilities

Safely and securely transport unaccompanied minors and/or families in a humane manner and in accordance with company and customer policies and Standard Operating Procedures.
Orient passengers in a language they understand, explain the transportation process, and answer questions.
Review travel-related documentation for completeness, accuracy, and compliance; prepare, verify, and distribute required documentation to appropriate parties.
Manage and de-escalate routine and high-stress situations professionally, using sound judgment and promptly escalating concerns to management.
Provide meals, snacks, drinks, and, when required, approved clothing and hygiene supplies during transport.
Conduct applicable inspections, including vehicle safety and security checks and Department of Transportation inspections when required.
Enforce vehicle safety requirements, including proper seating and seat belt use, and verify child safety restraints are correctly installed and used before transporting minors.
Continuously supervise minors and/or family members within sight and hearing during transport.
Record transport details, including medication, meals, communications, and delays, in milestone entries at the start, during, and end of transport.
Report to the Command Center, Shared Services, and site management at established checkpoints and provide updates about route changes, disruptions, or concerns.
Document medication details in milestone entries when applicable, including medication type, number of administrations, and irregularities.
Report emergencies in accordance with company procedures.
Confirm travelers’ identities by visually matching them to the provided documentation.
Maintain close communication with the Command Center, Shared Services, and site leadership, escalating concerns as appropriate.
Use force or restraints when applicable to the program and in accordance with company procedures and guidelines.
Use mobile technology, smartphones, and related applications to complete job duties.
Be available for out-of-state and temporary-duty assignments as operational needs require.
Perform other duties as assigned.