Travel Youth Care Worker

MVM, Inc.•Phoenix, AZ

About The Position

The Travel Youth Care Worker, identified in the posting as a Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS), provides secure, efficient, and humane transportation for Unaccompanied Children (UAC) and/or families. Travel may involve domestic or international flights and ground transportation to facilities throughout the country. The role uses language skills and culturally sensitive communication to help create a safe and comfortable environment during travel. The position follows MVM and customer policies, Standard Operating Procedures, and contract requirements. Duties include orienting travelers, safeguarding personal property and medication, maintaining constant line of sight and hearing, setting behavioral expectations, documenting trip milestones, and promptly reporting concerns. The role may involve use of force and restraints in accordance with company procedures and guidelines, and requires availability for out-of-state and temporary-duty assignments. This is a part-time position with variable, unguaranteed hours that may reach 40 or more per week depending on operational needs. Employees must be available for at least five consecutive days per week, including night and graveyard shifts, weekends and/or holidays, to support 24/7/365 operations. Frequent domestic travel is required, with international travel depending on the program. The role is based within 50 miles of the Phoenix, Arizona site.

Requirements

Associate degree in an appropriate discipline from an accredited college, or a high school diploma plus at least one year of additional relevant experience in lieu of the degree.
At least two years of documented experience in law, social work, or a similar occupational area; if substituting a high school diploma and additional relevant experience for the associate degree, at least three years of related field experience is required.
Fluent bilingual English and Spanish skills, including speaking, reading, and writing.
Strong verbal, written, and interpersonal communication skills; ability to receive, interpret, and implement technical direction and feedback from multiple sources.
Relevant experience aligned with program goals and objectives, including the ability to communicate effectively with staff and work successfully in a similar program environment.
Commitment to high-quality customer service and professional representation of MVM.
Ability to pass and maintain a government security background investigation, including a favorable credit check, no criminal record, and no prior drug use; ability to obtain and maintain a security clearance.
Ability to obtain and maintain DOT Medical Exam Certification if required by the program.
Ability to drive a 15-passenger van/commercial motor vehicle.
Availability for a flexible schedule including nights, weekends, holidays, graveyard shifts, and multiple shifts in support of 24/7 operations.
Availability for frequent travel by domestic flight and ground transportation, and international travel depending on the program.
Computer skills, including Microsoft Word and Excel, and experience using tablets and smartphone technology.
Valid, current driver’s license issued by the state where the position is located; safe driving record meeting company and contract requirements; and ability to meet insurance requirements for company-owned or rental vehicles.
Ability to deliver high-quality work in fast-paced, high-pressure environments while meeting deadlines and maintaining attention to detail.
Strong analytical and problem-solving skills, including the ability to assess situations, identify solutions, and make timely, sound decisions.
Must live within 50 miles of the site location.
Proof of a U.S. passport book or evidence of being in the process of obtaining one, unless otherwise specified in the contract.
Must be at least 21 years of age.
Must be available a minimum of five consecutive days per week, including night and graveyard shifts, weekends and/or holidays.

Nice To Haves

Inventory and surveillance software experience.

Responsibilities

Safely and securely transport unaccompanied minors and/or families humanely and in accordance with company and customer policies and Standard Operating Procedures.
Orient minors and/or families in a language they understand, explain the transportation process, and answer questions.
Review travel documentation for completeness, accuracy, and compliance; prepare, verify, and distribute required documents promptly.
Manage and de-escalate routine and high-stress situations, use sound judgment, and promptly report or escalate concerns.
Provide meals, snacks, drinks, and, when required, approved clothing and hygiene supplies during transport.
Conduct applicable inspections, including vehicle safety and security checks and Department of Transportation inspections when required.
Enforce vehicle safety requirements, including proper seating and use of seat belts by each passenger.
Verify that required child safety restraints, including car seats and booster seats, are correctly installed and used in accordance with safety regulations.
Maintain continuous sight-and-hearing supervision of minors and/or family members during transport.
Record transport details, including medications, meals, communications, and delays, in the company system at the beginning, during, and end of transport.
Report at established checkpoints to the Command Center, Shared Services, and site management, and communicate route changes, disruptions, or concerns.
Document medication details and any irregularities during transport, when applicable.
Report emergencies in accordance with company procedures.
Confirm travelers’ identities by matching them visually to their documentation.
Maintain communication with the Command Center, Shared Services, and site leadership, escalating concerns to site leadership.
Perform duties that may involve use of force and restraints, depending on the program, in accordance with company procedures and guidelines.
Be available for out-of-state and temporary-duty assignments as operational needs require.
Use mobile technology, smartphones, and related applications proficiently.
Perform other duties as assigned.