Travel Youth Care Worker

MVM•San Antonio, TX

1d•Onsite

About The Position

MVM, Inc. is hiring a part-time Travel Youth Care Worker, described in the posting as a Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS). The role provides safe, secure, and humane transportation for unaccompanied children and/or families via domestic or international flights and ground transportation to facilities throughout the country. The specialist communicates in a culturally sensitive manner, provides travel orientation, maintains continuous sight and sound supervision, and helps create a safe and comfortable environment. The role follows company and customer policies, Standard Operating Procedures, and contract requirements; secures personal property and medication; records transport milestones; and communicates progress and concerns to management and operational teams. The position is based in San Antonio, Texas, and requires frequent travel, including out-of-state and temporary-duty assignments. Work hours are not guaranteed and may vary according to operational needs. Employees must be available at least five consecutive days per week, including night and graveyard shifts, weekends, and/or holidays, to support a 24/7/365 operation. Employees may have the opportunity to work up to 40 or more hours per week. Applicants must meet the stated education and related-experience requirements, be fluent in English and Spanish, hold a current state-issued driver’s license, and be able to drive a 15-passenger van. The role requires successful completion and maintenance of government background and security investigations, including a favorable credit check and drug screening. Physical demands include extended standing or walking, prolonged sitting, frequent lifting or carrying items weighing up to 40 pounds or more, and regular writing, typing, and telephone use.

Requirements

Associate degree in an appropriate discipline from an accredited college; alternatively, a high school diploma plus at least one year of additional relevant experience may substitute for the associate degree.
At least two years of documented experience in law, social work, or a similar occupational field; if a high school diploma and additional experience substitute for the associate degree, at least three years of related-field experience is required.
Fluency in spoken, written, and read English and Spanish.
Excellent verbal and written communication and interpersonal skills to interact effectively with employees, clients, and stakeholders.
Ability to receive, interpret, and implement technical direction and feedback from multiple sources.
Relevant experience supporting program goals and objectives, communicating effectively with staff, and working successfully in a similar program environment.
Commitment to outstanding customer service and professional representation of MVM.
Ability to pass and maintain a government security background investigation, including a favorable credit check, and meet the stated criminal-record and prior-drug-use requirements.
Ability to obtain and maintain DOT Medical Exam Certification if required by the program.
Ability to drive a 15-passenger van (commercial motor vehicle).
Ability to work a flexible schedule that includes nights, weekends, holidays, graveyard shifts, and multiple shifts for 24/7 operations; availability is required for at least five consecutive days per week.
Ability to travel frequently by domestic flight and ground transportation, and internationally depending on the program.
Computer skills, including Microsoft Word and Excel, and experience using tablets and smartphone technology.
Current, valid driver’s license issued by the state where the position is located; safe driving record meeting company and contract requirements; and ability to meet insurance requirements for company-owned or rental vehicles.
Ability to deliver high-quality work in fast-paced, high-pressure environments while meeting deadlines and maintaining attention to detail.
Strong analytical and problem-solving skills, including the ability to assess situations, identify solutions, and make timely, sound decisions.
Residence within 50 miles of the site location.
Proof of a U.S. passport book or evidence of being in the process of obtaining one, unless otherwise specified in the contract.
At least 21 years of age.
Ability to meet any additional required conditions, which may include a DOT exam, vaccinations, CPR, or flu shot.

Nice To Haves

Inventory and surveillance software experience.

Responsibilities

Safely and securely transport unaccompanied minors and/or families in a humane manner, following company and customer policies, Standard Operating Procedures, and contract requirements.
Orient minors and/or families in a language they understand by explaining the transportation process and answering questions.
Review, prepare, verify, and distribute travel documentation for completeness, accuracy, and compliance with program and client requirements.
Manage and de-escalate routine and high-stress situations, use sound judgment, and promptly report or escalate concerns to management.
Provide meals, snacks, drinks, and, when required, approved clothing and hygiene supplies during transport.
Perform required inspections, including vehicle safety and security checks and Department of Transportation inspections when applicable.
Enforce vehicle safety requirements, including proper seating and seat-belt use, and verify correct installation and use of required child safety restraints before transporting minors.
Maintain continuous supervision of minors and/or family members within sight and hearing during transport.
Record transport details and milestones—including medication, meals, communications, and delays—in the company system at the beginning, during, and at the end of each trip.
Report to the Command Center, Shared Services, and site management at established checkpoints and provide updates about route changes, disruptions, or concerns.
Document medication details when applicable, including medication type, number of administrations, and irregularities.
Report emergencies in accordance with company procedures.
Verify the identity of traveling minors and/or families by matching them visually to provided documentation.
Maintain communication with the Command Center, Shared Services, and site leadership, escalating concerns to site leadership.
Perform duties that may involve use of force or restraints when required by the program and in accordance with company procedures and guidelines.
Be available for out-of-state and temporary-duty assignments as operational needs require.
Perform other duties as assigned.