Travel Youth Care Worker

MVM, Inc.•McAllen, TX

About The Position

The Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS) provides secure, efficient, and humane transportation for unaccompanied children and/or families on domestic and, depending on the program, international flights and ground transportation to facilities throughout the country. The specialist communicates in a culturally sensitive way, provides an orientation to travelers, maintains continuous sight and sound supervision, sets behavioral expectations, and helps create a safe and comfortable environment. The role follows company and customer Standard Operating Procedures and contract requirements, safeguards personal property and medication, documents trip milestones, reports progress, and escalates concerns to appropriate parties. This is a part-time, mission-critical position supporting a 24/7/365 operation. Work hours are not guaranteed and can vary based on operational needs; employees may have the opportunity to work up to 40 or more hours per week. Availability is required for a minimum of five consecutive days per week, including nights, graveyard shifts, weekends, and/or holidays. Frequent domestic travel and ground transportation are required, with international travel depending on the program, as well as out-of-state and temporary duty assignments as needed. The employee must live within 50 miles of the McAllen, Texas site. The position requires an associate degree in an appropriate discipline or a high school diploma with the specified additional relevant experience. Candidates must be fluent in English and Spanish, have relevant professional experience, hold a valid driver’s license, and be able to drive a 15-passenger van. Employment is subject to applicable government security and background investigations, drug screening, and other program-specific requirements. Physical duties include extended standing or walking, prolonged sitting, and frequently lifting or carrying items weighing up to 40 pounds or more.

Requirements

Associate degree in an appropriate discipline from an accredited college, or a high school diploma with at least one year of additional relevant experience; when the high-school-diploma substitution applies, at least three years of related-field experience is required.
At least two years of documented experience in a field related to law, social work, or a similar occupational area; applicable professional certification, licensure, and credentials are required where relevant.
Fluency in spoken and written English and Spanish, including the ability to read both languages.
Excellent verbal, written, and interpersonal communication skills, including the ability to receive, interpret, and implement technical direction and feedback from multiple sources.
Experience relevant to the program’s goals and objectives, with the ability to communicate effectively with staff and work successfully in a similar program environment.
Professional conduct and commitment to providing outstanding customer service and representing MVM.
Ability to pass and maintain a government security background investigation, including a favorable credit check, and to pass and maintain required background investigations and drug screening.
Ability to obtain and maintain DOT Medical Exam Certification if required by the program.
Ability to drive a 15-passenger van (commercial motor vehicle).
Ability to work a flexible schedule that includes nights, weekends, holidays, graveyard shifts, and multiple shifts to support 24/7 operations.
Availability for frequent travel by domestic flights and ground transportation, and international travel depending on the program.
Computer skills, including Microsoft Word and Excel, and experience using tablets and smartphone technology.
Valid and current driver’s license issued by the state in which the position is located.
Safe driving record meeting company and contract requirements and ability to meet insurance requirements for company-owned vehicles and/or rentals.
Ability to consistently produce high-quality work in fast-paced, high-pressure environments while meeting deadlines and maintaining attention to detail.
Strong analytical and problem-solving skills, including the ability to assess situations, identify solutions, and make timely, sound decisions.
Must live within 50 miles of the site location.
Proof of a U.S. passport book or evidence that the applicant is in the process of obtaining one, unless otherwise specified in the contract.
Must be at least 21 years of age.
Availability for at least five consecutive days per week, including nights and graveyard shifts, weekends, and/or holidays.
Ability to meet any additional requirements that may apply, such as a DOT exam, vaccinations, CPR, or a flu shot.

Nice To Haves

Experience with inventory and surveillance software.

Responsibilities

Safely and humanely transport unaccompanied children and/or families in accordance with company and customer policies, Standard Operating Procedures, and contract requirements.
Orient minors and/or families in a language they understand, explain the transportation process, and answer questions.
Review, prepare, verify, and distribute travel documentation for completeness, accuracy, and compliance.
Manage and de-escalate routine and high-stress situations, exercise sound judgment, and promptly report or escalate concerns.
Provide meals, snacks, drinks, and, when required, approved clothing and hygiene supplies during transport.
Perform required inspections, including vehicle safety and security checks and Department of Transportation inspections when required.
Enforce vehicle safety requirements, including proper seating and seat-belt use by every passenger.
Verify that required child safety restraints, including car seats and booster seats, are correctly installed and used before transporting minors.
Continuously supervise minors and/or family members within sight and hearing during transport.
Record trip details and milestones in MVM’s proprietary system, including medication, meals, communications, and delays, at the beginning, during, and end of transport.
Report at established checkpoints to the Command Center, Shared Services, and site management, and provide updates about route changes, disruptions, or concerns.
Document medication details and irregularities during transport when applicable.
Report emergencies according to company procedures.
Confirm travelers’ identities by matching them visually to provided documentation.
Maintain communication with the Command Center, Shared Services, and site leadership, escalating concerns to site leadership.
Perform duties that may include using force and restraints, depending on the program, in accordance with company procedures and guidelines.
Accept out-of-state and temporary duty assignments as operationally required.
Use mobile technology, smartphones, and related applications to perform job duties.
Perform other duties as assigned.