Travel Youth Care Worker

MVM•McAllen, TX

About The Position

The Travel Youth Care Worker, identified in the job description as a Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS), provides secure, efficient, and humane transportation for Unaccompanied Children (UAC) and/or families. Travel may be by domestic or international flight or ground transportation to facilities across the country. The role uses language skills to communicate in a culturally sensitive way and foster a safe, comfortable environment. It follows the applicable Standard Operating Procedures and contract requirements, safeguards personal property and medication, provides travelers with an orientation, maintains constant line of sight and sound, and sets behavioral expectations. The employee records and reports trip progress and milestones and escalates concerns to appropriate parties. This is a part-time, mission-critical position supporting a 24/7/365 operation. Work hours are not guaranteed and may vary with business and operational needs; employees may have the opportunity to work up to 40 or more hours per week. Availability is required for at least five consecutive days per week, including nights, graveyard shifts, weekends and/or holidays. Frequent travel and out-of-state or temporary duty assignments may be required. The employee must live within 50 miles of the site location in McAllen, Texas. The role requires an associate degree in an appropriate discipline, or a high school diploma with qualifying additional relevant experience, as well as related occupational experience and fluency in English and Spanish. The employee must be able to drive a 15-passenger van, meet background and security requirements, and obtain DOT medical certification if required by the program. Physical requirements include extended periods of standing or walking and sitting, frequent lifting or carrying items weighing up to 40 pounds or more, and writing, typing, and using a telephone system.

Requirements

Associate degree in an appropriate discipline from an accredited college, or a high school diploma with at least one year of additional relevant experience substituted for the degree.
At least two years of documented experience in a field related to law, social work, or a similar occupational area; when a high school diploma and additional experience substitute for the associate degree, at least three years of related-field experience is required.
Fluency in spoken and written English and Spanish, including the ability to read both languages.
Strong verbal, written, and interpersonal communication skills.
Ability to receive, interpret, and implement technical direction and feedback from multiple sources.
Experience applicable to the program’s goals and objectives, with the ability to communicate effectively with staff and operate successfully in a similar program environment.
Professional customer-service skills and the ability to represent MVM appropriately.
Ability to pass and maintain government background investigations, including a favorable credit check; no criminal record and no prior drug use.
Ability to obtain and maintain DOT Medical Exam Certification if required by the program.
Ability to drive a 15-passenger van (commercial motor vehicle).
Ability to work a flexible schedule that includes nights, weekends, holidays, graveyard shifts, and multiple shifts for a 24/7 operation.
Availability for frequent travel by domestic flight and ground transportation, and international travel depending on the program.
Computer skills, including Microsoft Word and Excel, and experience using tablets and smartphone technology.
Valid, current driver’s license issued by the state where the position is located; safe driving record meeting company and contract requirements; and ability to meet insurance requirements for company-owned or rental vehicles.
Ability to deliver high-quality work in fast-paced, high-pressure environments while meeting deadlines and maintaining attention to detail.
Analytical and problem-solving skills, including the ability to assess situations, identify solutions, and make timely, sound decisions.
Residence within a 50-mile radius of the site location.
Proof of a U.S. passport book or evidence that one is being obtained, unless the contract specifies otherwise.
At least 21 years of age.
Availability for at least five consecutive days per week, including night and graveyard shifts, weekends and/or holidays.

Nice To Haves

Experience with inventory and surveillance software.

Responsibilities

Safely and securely transport unaccompanied minors and/or families in a humane manner, following company and customer policies and Standard Operating Procedures.
Orient minors and/or families in a language they understand, explain the transportation process, and answer questions.
Review travel documentation for completeness, accuracy, and compliance; prepare, verify, and distribute required documents to appropriate parties.
Manage and de-escalate routine and high-stress situations professionally, use sound judgment, and promptly report and escalate concerns.
Provide meals, snacks, drinks, approved clothing, and hygiene supplies when required by contract.
Perform applicable inspections, including vehicle safety and security checks and Department of Transportation inspections when required.
Enforce vehicle safety requirements, including proper seating and seat-belt use, and verify that required child safety restraints are correctly installed and used.
Maintain continuous supervision of minors and/or family members within sight and hearing during transport.
Record transport details, including medication, meals, communications, and delays, in milestone entries at the beginning, during, and end of transport.
Report at established checkpoints to the Command Center, Shared Services, and site management, and communicate route changes, disruptions, or concerns.
Document medication details and any irregularities in milestone entries when applicable.
Report emergencies in accordance with company procedures.
Confirm travelers’ identities by matching them visually to provided documentation.
Maintain communication with the Command Center, Shared Services, and site leadership, escalating concerns to site leadership.
Use force or restraints when the program requires it, in accordance with company procedures and guidelines.
Be available for out-of-state and temporary duty assignments as operational needs require.
Use mobile technology, smartphones, and related applications; perform other duties as assigned.