Travel Youth Care Worker

MVM, Inc.•San Antonio, TX

2d•Onsite

About The Position

The Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS) provides secure, efficient, and humane transportation for unaccompanied children and/or families, accompanying them on domestic or international flights and ground transportation to facilities throughout the country. The role uses language skills to communicate in a culturally sensitive manner and foster a safe, comfortable environment. The specialist follows applicable Standard Operating Procedures and contract requirements, secures passengers’ personal property and medication, provides orientations, maintains constant line of sight and hearing, sets behavioral expectations, reports trip progress, records milestones, and escalates concerns. This is a part-time, mission-critical position supporting 24/7/365 operations. Work hours are not guaranteed and can vary according to business and operational needs; employees may have the opportunity to work up to 40 or more hours per week. The schedule requires availability for at least five consecutive days per week, including night and graveyard shifts, weekends, and/or holidays. The position is based in San Antonio, Texas, requires frequent travel and availability for out-of-state and temporary duty assignments, and requires the employee to live within 50 miles of the site. The role requires fluent English and Spanish, a valid state driver’s license, the ability to drive a 15-passenger van, and the ability to obtain and maintain required government background/security clearances and other program-specific certifications. Physical duties include extended standing, walking, and sitting, and frequently lifting or carrying luggage or other items weighing up to 40 pounds or more.

Requirements

Associate degree in an appropriate discipline from an accredited college, or a high school diploma with at least one year of additional relevant experience substituted for the degree.
At least two years of documented experience in a field related to law, social work, or a similar occupational area; if the high school diploma substitution is used, at least three years of related-field experience is required.
Fluency in spoken, written, and read English and Spanish.
Excellent verbal and written communication and interpersonal skills, including the ability to receive, interpret, and implement technical direction and feedback from multiple sources.
Experience applicable to program goals and objectives, with the ability to communicate effectively with staff and work successfully in a similar program environment.
Commitment to outstanding customer service and professional representation of MVM.
Ability to obtain and maintain a government security background investigation, including a favorable credit check, no criminal record, and no prior drug use.
Ability to obtain and maintain DOT Medical Exam Certification if required by the program.
Ability to drive a 15-passenger van (commercial motor vehicle).
Ability to work a flexible schedule that includes nights, weekends, holidays, graveyard shifts, and multiple shifts in support of a 24/7 operation.
Availability for frequent travel by domestic flights and ground transportation, and international travel depending on the program.
Computer skills, including Microsoft Office Suite (Word and Excel), tablets, and smartphone technology.
Valid, current driver’s license issued by the state where the position is located.
Safe driving record meeting company and contract requirements.
Ability to meet insurance requirements for company-owned and/or rental vehicles.
Ability to consistently deliver high-quality work in fast-paced, high-pressure environments while meeting deadlines and maintaining attention to detail.
Strong analytical and problem-solving skills, including the ability to assess situations, identify solutions, and make timely, sound decisions.
Must live within 50 miles of the site location.
Proof of a U.S. passport book or evidence of being in the process of obtaining one, unless otherwise specified in the contract.
Must be at least 21 years old.
Ability to obtain and maintain a security clearance and pass and maintain background investigations and drug screening.
May be required to pass or present program-specific requirements such as a DOT exam, vaccinations, CPR, or flu shot.
Ability to stand or walk on various surfaces for extended periods, sit for prolonged periods, and frequently lift or carry luggage or other items weighing up to 40 pounds or more.
Ability to write, type, and use a telephone system.

Nice To Haves

Inventory and surveillance software experience.

Responsibilities

Safely and securely transport unaccompanied children and/or families humanely and in accordance with company and customer policies and Standard Operating Procedures.
Orient passengers in a language they understand by explaining the transportation process and answering questions.
Review travel documentation for completeness, accuracy, and compliance; prepare, verify, and distribute required documents to appropriate parties.
Manage and de-escalate routine and high-stress situations, exercise sound judgment, and promptly report or escalate concerns to management.
Provide meals, snacks, drinks, and, when required, approved clothing and hygiene supplies during transport.
Perform applicable inspections, including vehicle safety and security checks and Department of Transportation inspections when required.
Enforce vehicle safety requirements, including proper seating and use of individual seat belts by all passengers.
Verify that required child safety restraints, including car seats and booster seats, are correctly installed and used in compliance with applicable regulations.
Continuously supervise minors and/or family members within sight and hearing during transport.
Record transport details, including medication, meals, communications, and delays, in milestone entries at the start, during, and at the end of transport.
Report at established checkpoints to the Command Center, Shared Services, and site management, and provide updates about changes, disruptions, or concerns along the route.
Document medication details and any irregularities in milestone entries when applicable.
Report emergencies in accordance with company procedures.
Confirm the identity of traveling minors and/or families by visually matching them with provided documentation.
Maintain communication with the Command Center, Shared Services, and site leadership throughout travel and escalate concerns to site leadership.
Perform duties that may include use of force and restraints, depending on the program, in accordance with company procedures and guidelines.
Be available for out-of-state and temporary duty assignments as operationally required.
Use mobile technology, smartphones, and related applications to perform job duties.
Perform other duties as assigned.