Travel Consultant

AAA • Mcmurray, PA

2d

About The Position

The Travel Consultant sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role adds member value by educating members about other available products and services, making outbound calls as needed to support sales goals, and handling multiple transactions without unnecessary handoffs. Travel Advisors sell a variety of travel and travel-related products while meeting sales goals and maintaining a high level of service quality. They maintain the confidentiality of client and member information in accordance with applicable laws and company policies.

The position provides advice and reservations for domestic and international travel, including air, car, hotel, rail, cruises, and tours. It involves researching and comparing supplier rates, advising clients on travel requirements and protection plans, issuing international driving permits and passport photos, and using company systems to fulfill travel requests. Advisors also maintain accurate transaction records and supporting documentation, handle complex cruise and tour matters independently when appropriate, and escalate issues to branch management when needed.

The role requires maintaining product and industry knowledge, identifying cross-sell and up-sell opportunities, building repeat business, meeting service-quality and sales objectives, and completing administrative requirements. Educational trips may be required for job knowledge. Flexibility to work weekends and flexible hours and attend offsite training and events is essential.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing skills and familiarity with Windows, Outlook, Word, and internet/intranet access.
• General knowledge of club systems, including TSTApollo, Viewpoint, preferred-vendor websites, and travel-insurance resources.
• Proven track record in travel sales.
• Ability to maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours and attend offsite training and events.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products and services, and branch operations delivery channels is desirable.
• Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.

Responsibilities

• Sell domestic and international travel-related products and services to members and non-members.
• Use lead-management tools and resources to cultivate new business, build repeat business, and enter quotes into club technology.
• Advise clients on travel requirements, protection plans, and relevant trip advisories.
• Follow organizational policies and procedures and accurately document transactions.
• Maintain knowledge of preferred suppliers, club products, services, member offers, industry trends, and travel products.
• Issue international driving permits and take passport photos.
• Provide air, car, hotel, and rail reservations and ticketing.
• Use appropriate computer systems to fulfill travel requests.
• Track transactions accurately and maintain supporting documentation, including payment processing and required travel documents.
• Maintain the confidentiality of client and member information in accordance with applicable laws and company policies.
• Research and compare supplier rates and recommend trips based on client preferences, budget, and needs.
• Meet or exceed service-quality measurements and branch and corporate objectives.
• Identify cross-sell and up-sell opportunities and provide sales leads to other departments when appropriate.
• Complete administrative requirements, including wage and hour compliance, expense reports, training and meeting attendance, and assigned schedules and activities.
• Independently analyze cruise and tour packages and providers and respond to client expectations for first-time and experienced travelers.
• Anticipate and prevent errors and delays in cruise and tour services; resolve difficult situations independently where appropriate and seek management assistance for escalated issues.
• Thoroughly document client files, actions taken, and decision reasons.
• Document and explain write-offs or shortages to management.
• Make outbound calls as needed and participate in club social media programs when required.
• Attend educational trips, offsite training, and events as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED