Travel Consultant EC

AAA • Mcmurray, PA

1d

About The Position

The Travel Consultant sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role builds member value by educating clients about other available products and services, supporting sales goals through outbound calls and participation in club social media programs as needed, and handling multiple types of transactions to provide seamless service. Travel Consultants sell a variety of travel and travel-related products while maintaining sales goals, service quality, and confidentiality of client and member information in accordance with applicable laws and Club policies.

The position provides advice on domestic and international travel requirements, protection plans, and trip advisories; researches and compares supplier rates; and recommends travel based on clients’ requested experience, budget, and needs. It provides air, car, hotel, and rail reservations and ticketing, issues international driving permits and passport photos, and uses relevant systems to fulfill requests. The role also requires independent analysis of cruise and tour packages, careful prevention and resolution of booking problems, thorough file documentation, and escalation to Branch management when appropriate.

The Travel Consultant tracks transactions and supporting documentation accurately, follows organizational policies and procedures, maintains product and industry knowledge, identifies cross-sell and up-sell opportunities, and provides leads to other departments. Administrative duties include meeting wage and hour requirements, submitting expense reports, attending meetings and training, and following assigned schedules and activities. Educational trips may be required for job knowledge.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time management skills.
• Ability to create and deliver presentations.
• General typing skills and familiarity with Windows, Outlook, Word, and Internet/Intranet access.
• General knowledge of Club systems, including TSTApollo, Viewpoint, and preferred vendor websites used for cruise and tour packages and travel insurance.
• Proven track record in travel sales.
• Ability to maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours, and to attend offsite training and events.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products, services, and Branch Operations delivery channels is desirable.
• Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.

Responsibilities

• Sell domestic and international travel-related products and services, meeting established sales and cross-sell goals.
• Use lead management tools and resources to cultivate new business, build repeat business, and enter all quotes into Club technology.
• Advise clients on travel requirements, protection plans, and trip-related advisories.
• Provide air, car, hotel, and rail reservations and ticketing for members and non-members.
• Issue international driving permits and passport photos.
• Use appropriate computer systems to fulfill travel requests and maintain knowledge of systems used for airline, cruise, and rail ticketing.
• Accurately track transactions and maintain required supporting documentation, including signatures, payment processing, and travel document reviews.
• Protect confidential client and member information in accordance with applicable laws and Club policies.
• Maintain knowledge of Club products, services, member value offers, preferred suppliers, industry trends, and travel products.
• Research and compare supplier rates and recommend trips based on clients’ preferences, budgets, and needs.
• Maintain service quality levels that meet or exceed branch and corporate objectives.
• Identify cross-sell and up-sell opportunities, diversify members’ use of products and services, and provide leads to other departments as appropriate.
• Independently analyze cruise and tour packages and providers, anticipate and avoid errors or delays, and resolve difficult situations; seek Branch management assistance when escalation is appropriate.
• Thoroughly document files to explain actions and decisions, and explain write-offs or shortages to management.
• Meet administrative requirements, including wage and hour compliance, expense reporting, meeting and training attendance, and adherence to assigned schedules and duties.
• Make outbound calls and participate in Club social media programs as needed to support goal achievement.
• Attend offsite training and events, and take educational trips when required.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED