ATI CORP TRAVEL CONSULTANT OHHB

Air Transport International, Inc.•,

13d

About The Position

The Travel Consultant supports ATI’s corporate travel team by receiving and prioritizing travel requests, arranging and confirming reservations, and providing travelers with information about international travel requirements. The role answers customer questions about transportation services and schedules, issues tickets, prepares itineraries, and obtains confirmation of travel and lodging reservations and rates. It also researches charter itineraries and follows up with vendors and crew members. The consultant addresses customer complaints and travel challenges, referring complex cases to the Manager of Crew Resources. The position handles cancellations, rescheduling, refunds, exchanges, ticket documentation, and assists with researching and tracking folios, invoices, spoiled tickets, and finance reporting. Additional duties include processing reservations and assignments from the immediate supervisor, promptly communicating significant problems, and fostering a cooperative working relationship with company employees. The role requires regular use of a computer and telephone keyboard, and light to moderate lifting. Employees must comply with ATI attendance requirements.

Requirements

Excellent customer service and communication skills, with a strong desire to be part of the Corporate Travel Team.
Ability to interact tactfully and effectively with customers or prospects.
Above-average international booking knowledge and internet research skills.
Knowledge of and ability to operate office equipment.
High school diploma or GED.
Proficiency in Microsoft Office.

Nice To Haves

Experience with Sabre Red, WorldSpan, Amadeus, or Apollo reservation ticketing systems.
Four years of corporate travel experience and two years of international travel experience.

Responsibilities

Receive and prioritize travel requests.
Ensure reservations are confirmed before travel through tracking-system entries or email confirmations.
Provide travelers with international travel information, including passport, visa, inoculation, customs, and currency exchange requirements.
Answer customer inquiries about transportation services and trip schedules while seeking to exceed customer expectations.
Issue tickets, prepare itineraries, obtain confirmation of travel and lodging reservations and rates, and research chartered itineraries.
Follow up with vendors and crew members regarding chartered itineraries.
Listen to customer complaints and challenges and seek resolutions; refer complex cases to the Manager of Crew Resources.
Accept trip cancellations and attempt to reschedule travel; process and document refunds, exchanges, and tickets.
Assist in researching and tracking folios, invoices, spoiled tickets, and finance reporting.
Process reservations and perform miscellaneous duties assigned by the immediate supervisor.
Keep the immediate supervisor promptly informed of significant problems or unusual matters and take corrective action or suggest alternatives where necessary.
Maintain favorable working relationships with company employees to foster a cooperative and harmonious work environment.
Perform other duties as assigned.
Comply with ATI attendance requirements.