Travel Consultant EC

null, AAA East Central • Ross Township, PA

7d

About The Position

This position sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The Travel Consultant supports sales goals and service quality by advising clients on travel options, requirements, protection plans, and trip advisories; researching and comparing supplier rates; and recommending travel based on clients’ desired experiences, budgets, and needs. The role handles multiple transaction types, including air, car, hotel, rail, cruise, and tour arrangements, and is trained to complete requests without handing them off to other staff. It also supports member value through education about additional products and services, cross-selling, outbound calls, and participation in club social media programs as needed.

The position requires accurate transaction processing and documentation, including payment handling, signature requirements, travel document reviews, and explanations of write-offs or shortages. Consultants maintain confidentiality of client and member information in accordance with applicable laws and company policies. They keep current on club products, preferred suppliers, travel industry trends, and reservation and accounting systems, while meeting service standards and administrative requirements. Consultants independently analyze cruise and tour packages, anticipate potential issues, resolve difficult situations when possible, and involve branch management when escalation is appropriate.

The role may require educational trips for job knowledge, noted as 10% proficiency. Flexibility to work weekends and flexible hours, and to attend offsite training and events, is essential.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing skills and proficiency with Windows, Outlook, Word, and internet/intranet access.
• General knowledge of club systems, including TSTApollo, Viewpoint, preferred vendor websites, and tools used to arrange cruise, tour, and travel insurance packages.
• Proven track record in travel sales.
• Ability to maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours and attend offsite training and events.
• Ability to maintain confidentiality and accurately document client and member transactions.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products and services, and branch operations delivery channels is desirable.
• Advanced knowledge and training in computer systems used to fulfill member travel requests and travel agency accounting systems preferred.

Responsibilities

• Sell domestic and international travel products and services to members and non-members.
• Use lead-management tools and resources to cultivate new business, build repeat business, and enter quotes into club technology.
• Advise clients on travel requirements, protection plans, and relevant trip advisories.
• Follow organizational policies and procedures and accurately document transactions.
• Maintain product knowledge, support the Preferred Supplier program, and achieve sales and cross-selling goals.
• Issue international driving permits and take passport photos.
• Make air, car, hotel, and rail reservations and issue tickets using appropriate computer systems.
• Track transactions and retain accurate supporting documentation, including signatures, payment records, and reviews of travel documents.
• Safeguard confidential client and member information in accordance with laws and company policies.
• Keep current on club products and services, member offers, industry trends, and product knowledge, and make appropriate recommendations.
• Research and compare supplier rates and recommend trips based on client preferences, budget, and needs.
• Meet or exceed service-quality measures and branch and corporate objectives.
• Identify cross-selling and upselling opportunities, broaden members’ use of products and services, and refer leads to other departments as appropriate.
• Meet administrative requirements, including wage-and-hour compliance, expense reporting, training attendance, and adherence to assigned duties and schedules.
• Independently analyze cruise and tour packages and providers, anticipate and avoid errors or delays, and work to resolve difficult service situations.
• Seek branch management assistance for situations requiring escalation and document files thoroughly, including the rationale for decisions.
• Document and explain write-offs or shortages to management.
• Make outbound calls as needed and participate in club social media programs as needed.
• Attend educational trips, offsite training, and events as required.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED