Travel Consultant EC

AAA • Erie, PA

1d

About The Position

The Travel Consultant sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role builds member value by explaining other available products and services, makes outbound calls as needed to support sales goals, and may participate in the club’s social media programs. Travel Advisors handle multiple transactions, provide a high level of service, and maintain required sales goals while protecting confidential client and member information in accordance with applicable laws and company policies.

The position sells and arranges domestic and international travel, including air, car, hotel, rail, cruise, and tour products. It advises clients on travel requirements, protection plans, and trip advisories; researches supplier rates; and makes recommendations based on clients’ experience preferences, budgets, and needs. The role also supports travel-related services such as issuing international driving permits and taking passport photos.

Travel Advisors document transactions accurately, follow company and travel-industry procedures, maintain product and systems knowledge, and meet service-quality and sales objectives. They identify cross-selling and upselling opportunities, provide leads to other departments, and maintain administrative requirements. The role calls for independent judgment in analyzing cruise and tour packages, anticipating and resolving service problems, escalating appropriate matters to branch management, documenting decisions, and explaining write-offs or shortages to management. Educational travel may be required for job knowledge.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills.
• General knowledge of club systems, including TSTApollo, Viewpoint, and preferred vendor websites used to book cruise and tour packages and travel insurance.
• Proven track record in travel sales.
• Ability to maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours and to attend offsite training and events.
• Ability to maintain confidentiality and accurately document transactions.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of a variety of the organization’s operating areas, products and services, and branch operations delivery channels is desirable.
• Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.

Responsibilities

• Sell foreign and domestic travel products and services, cultivating new business and repeat business using lead-management tools and entering quotes in club technology.
• Advise clients on domestic and international travel requirements, protection plans, and trip advisories.
• Follow organizational policies and procedures and accurately document transactions, including required supporting documentation and payment processing for new and cancelled bookings.
• Maintain product knowledge, support the Preferred Supplier program, and achieve established sales and cross-selling goals.
• Issue international driving permits and take passport photos.
• Provide air, car, hotel, and rail reservations and ticketing for members and non-members, using appropriate computer systems to fulfill travel requests.
• Protect confidential client and member information in accordance with applicable laws and company policies.
• Stay current on club products, services, member value offers, industry trends, and product knowledge; research and compare supplier rates and recommend trips suited to client needs and budgets.
• Meet or exceed branch and corporate service-quality objectives.
• Identify cross-selling and upselling opportunities, strengthen member relationships through use of diverse products and services, and provide leads to other departments as appropriate.
• Meet administrative requirements, including wage-and-hour compliance, expense reporting, training attendance, and adherence to assigned schedules and duties.
• Independently analyze cruise and tour packages and providers, anticipate and prevent errors or service delays, and resolve difficult situations while seeking management assistance when appropriate.
• Thoroughly document files, including actions taken and reasons for decisions, and explain write-offs or shortages to management.
• Attend offsite training and events and, as needed, educational trips for job knowledge.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED