Travel Consultant EC

AAA • Pittsburgh, PA

2d

About The Position

This position sells travel agency products and services and provides key travel-related member entitlement services. It serves members and non-members, adds member value by explaining other available products and services, and makes outbound calls as needed to support sales goals, including participation in the club’s social media programs. The role is trained to handle multiple transactions so clients do not need to be transferred to other areas or staff members.

The Travel Advisor sells a variety of travel and travel-related products while meeting sales goals and maintaining a high level of service quality. The position requires confidentiality and secure handling of client and member information in accordance with applicable federal and state laws and club policies.

Travel Advisors research and compare supplier rates and recommend trips based on client preferences, budgets, and needs. They independently analyze cruise and tour packages and providers, anticipate and prevent errors or delays, and work to resolve difficult situations, seeking branch management assistance when escalation is appropriate. Files must document actions and the reasons for decisions, and write-offs or shortages must be explained to management.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills.
• General knowledge of club systems, including TSTApollo, Viewpoint, and commonly used preferred-vendor websites for cruise, tour, and travel-insurance arrangements.
• Proven track record in travel sales.
• Maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours and attend offsite training and events.
• Maintain confidentiality of client and member information.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products and services, and branch operations delivery channels.
• Advanced knowledge and training on computer systems used to fulfill member travel requests and travel-agency accounting systems.

Responsibilities

• Sell foreign and domestic travel-related products and services.
• Use lead-management tools and resources to cultivate new business and build repeat business; enter all quotes in club technology.
• Advise clients on domestic and international travel requirements, protection plans, and trip advisories.
• Follow organizational policies and procedures and accurately document transactions.
• Maintain product knowledge, support the Preferred Supplier program, and meet established sales and cross-sell goals.
• Issue international driving permits and take passport photos.
• Provide air, car, hotel, and rail reservations and ticketing for members and non-members.
• Use computer systems to fulfill travel requests and track transactions accurately, including supporting documentation and payment processing for new and canceled bookings.
• Protect confidential client and member information in accordance with applicable laws and club policies.
• Maintain expertise in club products and services, member offers, industry trends, and travel products; make recommendations as appropriate.
• Meet or exceed service-quality measurements and branch and corporate objectives.
• Identify cross-sell and up-sell opportunities, diversify members’ use of products and services, and provide leads to other departments as appropriate.
• Meet administrative requirements, including wage-and-hour compliance, expense reports, meeting and training attendance, and assigned schedules and activities.
• Analyze cruise and tour packages and providers in light of client expectations; anticipate and prevent errors and unnecessary delays.
• Resolve difficult service situations independently when possible and seek branch management support for issues requiring escalation.
• Thoroughly document client files, including the actions taken and reasons for decisions; explain write-offs or shortages to management.
• Work weekends and flexible hours and attend offsite training and events as needed.
• May take educational trips to build job knowledge.

Benefits

• Health coverage for medical, dental, and vision
• 401(k) savings plan with company match
• Tuition assistance
• Floating holidays
• PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED