Travel Consultant EC

AAA • Erie, PA

9d

About The Position

The Travel Consultant sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role supports member value by educating members about other available products and services, making outbound calls as needed to support sales goals, and handling multiple transactions without handing them off to other staff. Travel Advisors sell travel and travel-related products while meeting sales goals and maintaining high service quality. They protect client and member information in accordance with applicable laws and Club policies.

The position involves advising clients on domestic and international travel requirements, protection plans, and trip advisories; researching and comparing supplier rates; and recommending travel options suited to clients’ desired experience, budget, and needs. Advisors make air, car, hotel, and rail reservations and issue tickets, international driving permits, and passport photos. The role also requires independent analysis of cruise and tour packages, careful transaction and file documentation, and resolution of service problems, with support from branch management when escalation is needed.

Auto Club Enterprises is part of the national AAA federation and has nearly 17,000 employees in 24 states serving more than 18 million members. The organization describes its culture as inclusive and committed to delivering legendary service and beneficial products. AAA is an Equal Opportunity Employer and participates in E-Verify.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills.
• General knowledge of Club systems, including TSTApollo, Viewpoint, and preferred-vendor websites used to secure cruise and tour packages and travel insurance.
• Proven track record in travel sales.
• Maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours, and to attend offsite training and events.
• Maintain confidentiality of client and member information and comply with applicable laws and Club policies.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products and services, and Branch Operations delivery channels is desirable.
• Advanced knowledge and training on computer systems used to fulfill member travel requests and travel-agency accounting systems preferred.

Responsibilities

• Sell domestic and international travel-related products and services to members and non-members.
• Use lead-management tools and resources to cultivate new business and repeat business, and enter quotes in Club technology.
• Advise clients on travel requirements, protection plans, and trip advisory information.
• Follow organizational policies and procedures and accurately document transactions.
• Maintain knowledge of Club products, services, preferred suppliers, member value offers, industry trends, and travel products to make appropriate recommendations.
• Issue international driving permits and take passport photos.
• Make air, car, hotel, and rail reservations and provide ticketing for members and non-members using appropriate computer systems.
• Track transactions accurately and maintain required supporting documentation, including signature requirements, payment processing for new and cancelled bookings, and travel-document reviews.
• Protect confidential client and member information in accordance with Federal and State laws and Club policies and procedures.
• Meet or exceed service-quality measurements and branch and corporate objectives.
• Identify cross-sell and up-sell opportunities, strengthen member relationships through broader product use, and provide sales leads to other departments as appropriate.
• Meet administrative requirements, including wage-and-hour compliance, expense reports, meeting and training attendance, and scheduled duties and activities.
• Independently analyze cruise and tour packages and providers to meet the needs of first-time and experienced travelers and prevent mistakes or unnecessary delays.
• Resolve difficult service situations independently when possible and seek branch-management assistance for issues requiring escalation.
• Thoroughly document files, explain decisions, and report write-offs or shortages to management.
• Make outbound calls as needed to support goal achievement, including participating in Club social media programs.
• Attend offsite training and events and, as needed, educational trips for job knowledge.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED