Amadeus GDS Expert - Travel Consultant
About The Position
Amex GBT is hiring a Travel Consultant to join its remote Traveler Care team and provide outstanding service to corporate business clients. The role involves advising and arranging individual and group travel, researching options, anticipating traveler needs, and booking domestic and international business travel across air, road, rail, and accommodations. The consultant uses Amadeus GDS, follows customer travel policies and applicable provider and regulatory requirements, responds to special requests, and supports team service improvement through coaching, mentoring, and constructive feedback. The Traveler Care team operates 24/7. Candidates should be flexible and prepared to work afternoon shifts, weekends, and holidays. The position is listed for the United States, with a national base salary range of $39,200 to $72,800. Actual base salary depends on factors including role scope and complexity, relevant experience, skills, knowledge, and work location.
Requirements
- Proven track record as a Travel Counselor with strong industry knowledge.
- Expert-level proficiency in the Amadeus GDS.
- Demonstrated expertise in domestic and international travel bookings.
- Excellent written and verbal communication skills.
- Meticulous attention to detail in booking and documentation processes.
- Strong commitment to data security and confidentiality when handling traveler information.
- Proactive problem-solving skills, including efficiently resolving customer issues independently and in collaboration with suppliers.
- Team-oriented approach and openness to feedback and continuous improvement.
- Flexibility and readiness to work afternoon shifts, weekends, and holidays.
Responsibilities
- Advise and arrange travel for corporate business customers, including individuals and groups.
- Analyze and research travel options, anticipate traveler needs, and sell additional services proactively.
- Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations.
- Use the Amadeus Global Distribution System (GDS).
- Ensure compliance with customers’ agreed travel policies, service-provider policies, and regulatory requirements.
- Use positive telephone service techniques and respond to special customer requests.
- Collaborate with the team to coach and mentor colleagues and provide constructive feedback to improve service levels.
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and immediate family
- Weekly travel deals from major travel providers, including flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on a learning platform
- Leadership courses
- Internal candidates receive access to new job openings first
- Global INclusion Groups
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
