Travel Consultant

AAA•Round Rock, TX

20h

About The Position

AAA Travel Consultants sell domestic and international travel packages, including cruises, land packages, itineraries, airfare, car rentals, and hotels. They use travel knowledge from personal experience and education trips to make recommendations tailored to members’ expectations, build long-standing relationships, and generate referral and repeat business. Consultants also cross-sell related products, including the AAA Member Rewards Credit Card and identity-theft referrals. The role suits someone passionate about travel who is sales-driven, organized, detail-oriented, comfortable multitasking in a fast-paced environment, proficient with computers and multiple programs, and able to communicate well in writing and verbally. Consultants must be willing to keep learning and to work most Saturdays and some evenings. Travel may be required for training in the Travel Consultant Trainee program. This opportunity may lead to future leadership roles. Progress is evaluated across sales, customer service, administrative and operational skills, upselling and cross-selling, and goal achievement; successful evaluations may support growth into management. Training and career development are offered through The Auto Club University and paid educational study trips.

Requirements

High school diploma.
Pass a comprehensive criminal background check and urine-sample drug screening.
Passion for travel.
Availability to work most Saturdays and some evenings.
Sales drive and motivation to exceed goals.
Computer proficiency, including navigating multiple systems and web browsers and using Microsoft Office.
Typing speed of at least 30 WPM.
Strong organizational skills and comfort handling paperwork.
Good written and oral communication skills.
Ability to multitask in a fast-paced environment and maintain attention to detail.
Interest and ability to engage in continuous learning.

Nice To Haves

A two- or four-year college degree.
At least two years of successful retail sales or banking experience, or experience in a leisure travel agency, preferably in a goal-oriented environment.

Responsibilities

Sell international and domestic travel packages, including cruises, land packages, itineraries, air, car, and hotel.
Share travel knowledge and expertise gained through personal experience and/or educational study trips.
Build long-standing relationships with members and generate referral and repeat business.
Make recommendations that tailor the trip experience to members’ expectations and help exceed them.
Cross-sell relevant products to enhance the trip experience, including the AAA Member Rewards Credit Card, and identify-theft referrals.
Meet established production tiers and goals.
Complete the Travel Consultant Trainee program, including travel for training where required.

Benefits

Extensive training through The Auto Club University.
Recognition programs and incentives that may include trips, cash, and prizes.
Company-sponsored IATAN cards with travel consultant discounts.
Discounted personal travel opportunities.
Corporate benefits for insurance products.
Paid educational study trips.
Quarterly incentives or bonuses for achieving established production tiers.
Medical, dental, and vision coverage.
401(k) savings plan with company match and pension.
Tuition assistance.
Floating holidays and PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.