Travel Consultant

AAA•Spring, TX

23h

About The Position

AAA Travel Consultants sell international and domestic travel packages, including cruises, land packages, itineraries, air, car, and hotel. They use knowledge gained through personal experience or educational study trips to advise members, develop lasting relationships that generate referrals and repeat business, and recommend options tailored to each member’s expectations. Consultants also cross-sell relevant products to enhance trips, including AAA Member Rewards Credit Cards, and identify theft referrals. This role offers a potential career path into leadership. Consultants are evaluated on sales, customer service, administrative and operational proficiency, up-selling, cross-selling, and achievement of goals. Successful evaluations may create opportunities to advance into management. AAA provides extensive training and career development through The Auto Club University and the Travel Consultant Trainee program, which includes some travel for training.

Requirements

High school diploma.
Pass a comprehensive criminal background check and thorough urine-sample drug screening.
Passion for travel.
Sales drive and a record of exceeding goals.
Organizational skills, attention to detail, and comfort handling paperwork.
Ability to multitask in a fast-paced environment.
Proficiency navigating computers, multiple systems and web browsers, and Microsoft Office.
Strong written and oral communication skills and willingness to engage in continuous learning.
Type at least 30 words per minute.
Availability to work most Saturdays and some evenings.
Complete the Travel Consultant Trainee program, which requires some travel for training.

Nice To Haves

Two- or four-year college degree.
At least two years of successful retail sales or banking experience, or experience in a leisure travel agency, in a goal-oriented environment.

Responsibilities

Sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel.
Share travel knowledge and expertise gained from personal experiences and/or educational study trips.
Build long-standing relationships with members and generate referral and repeat business.
Recommend options that make trips exceed expectations and suit members’ expectations.
Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Cards, and identify theft referrals.
Meet established production goals and develop proficiency in sales, customer service, administration, operations, up-selling, and cross-selling.
Complete the Travel Consultant Trainee program, including some travel for training.

Benefits

Extensive training and career development through The Auto Club University.
Recognition through company programs and incentives, including trips, cash, and prizes.
Company-sponsored IATAN cards with exclusive travel consultant discounts.
Personal travel opportunities at discounted pricing.
Corporate benefits for insurance products.
Paid educational study trips for career development.
Quarterly incentives and bonuses for achieving established production tiers.
Medical, dental, and vision coverage.
401(k) savings plan with company match and pension.
Tuition assistance.
Floating holidays and PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.