Travel Consultant – Remote VIP
About The Position
As a VIP Travel Consultant for Amex GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry. We offer great shift premiums for those who work alternative shifts and who have dual GDS experience! Shifts: 24/7 and Monday-Friday 12:30pm - 9pm ET. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus)
- 3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
- Excellent professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Nice To Haves
- If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Responsibilities
- Advise and arrange travel for corporate business customers (both individuals and groups) in the US
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of one of our Global Distribution System's (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Benefits
- Great shift premiums for those who work alternative shifts
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Access to over 20,000 courses on our learning platform
- Leadership courses
- New job openings available to internal candidates first.
- Connect with colleagues through our global INclusion Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
