Sabre Travel Consultant
About The Position
Amex GBT is hiring a Travel Consultant to join its remote Traveler Care team and provide outstanding service to corporate business clients. The role involves advising and arranging domestic and international travel for individual and group customers, researching travel options, anticipating traveler needs, and booking transportation and accommodations across a range of complexity. Consultants use global distribution systems, including Sabre, Apollo, Galileo, and Amadeus; training may be provided. The team operates 24/7, and consultants should be flexible and prepared to work afternoon shifts (12–8 p.m.) and weekends. Amex GBT describes its culture as inclusive and collaborative, with opportunities for internal promotion and career advancement. More detailed job functions and key performance indicators will be shared during the interview process.
Requirements
- Native SABRE expertise.
- Professional communication skills.
- Attention to detail.
- Act with integrity and protect personal traveler information.
- Strong understanding of the travel industry.
- Ability to resolve customer issues quickly and independently or with suppliers.
- Teamwork and openness to feedback.
- Passion for excellence in client service, including proactively anticipating customer needs.
- Flexibility and readiness to work afternoon shifts (12–8 p.m.) and weekends in a 24/7 operation.
Responsibilities
- Advise and arrange travel for individual and group corporate business customers.
- Analyze and research travel options, proactively anticipate traveler needs, and sell additional services.
- Arrange and book domestic and international business travel, including air, road, rail, and accommodations, across a variety of complexity.
- Use global distribution systems, including Sabre, Apollo, Galileo, and Amadeus; training may be provided.
- Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements.
- Use positive telephone service techniques and respond to special customer requests.
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels.
Benefits
- Health and welfare insurance plans.
- Retirement programs.
- Parental leave.
- Adoption assistance.
- Wellbeing resources for employees and their immediate family.
- Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals.
- Access to more than 20,000 courses on the learning platform and leadership courses.
- Internal candidates receive access to new job openings first.
- Global Inclusion Groups.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
