Travel Consultant II
About The Position
Amex GBT is hiring a Travel Consultant II to join its U.S. Military and Government team, providing travel management services to federal clients. The role delivers customer service to defense and government travelers before, during, and after business trips, arranging travel and supporting a smooth travel experience. The consultant advises individual and group business travelers, researches travel options, anticipates traveler needs, and books domestic and international travel across air, road, rail, and accommodations. The role uses Sabre and operates in a fast-paced, multi-account environment while ensuring compliance with customer travel policies, supplier policies, and regulatory requirements. The position has a closing shift of 1 p.m. to 9 p.m. CST.
Requirements
- At least 3 years of experience as a travel consultant.
- Experience using Sabre GDS across local and global markets.
- Professional written and verbal communication skills.
- Attention to detail.
- Ability to act with integrity and protect personal traveler information.
- Strong understanding of the travel industry, with a background in business travel, leisure travel, or airline reservations.
- Passion for excellence in client service, including proactively anticipating customer needs.
- Teamwork and openness to feedback.
Responsibilities
- Advise and arrange travel for individual and group corporate business customers.
- Analyze and research travel options and proactively anticipate traveler needs to offer additional services.
- Arrange and book domestic and international business travel, including air, road, rail, and accommodations.
- Use the Sabre Global Distribution System.
- Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements.
- Use positive telephone service techniques and respond to special customer requests.
- Work in a fast-paced, multi-account environment.
- Resolve customer issues quickly and independently or with suppliers.
Benefits
- Health and welfare insurance plans.
- Retirement programs.
- Parental leave.
- Adoption assistance.
- Wellbeing resources for employees and their immediate family.
- Weekly deals from travel providers on flights, hotels, cruises, and car rentals.
- Access to over 20,000 learning-platform courses and leadership courses.
- Internal candidates receive first access to new job openings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
