Business Travel Consultant II

Navan

1d•$20 - $45

About The Position

Navan is seeking a Business Travel Consultant II to join its Global Operations and Service team. The role directly supports travelers and is responsible for resolving issues, communicating effectively, and collaborating with internal teams to remove barriers and provide a high-quality customer experience. As a frontline team member, the consultant also shares feedback with product, design, and engineering teams to help improve Navan’s platforms and operations.

Requirements

At least 5 years of experience managing bookings for corporate and leisure clients in a core business travel environment.
At least 3 years of advanced Sabre or Amadeus GDS experience, including ticketing, reissues, voids, cancellations, EMD and MCO issuance or reissuance, and PNR management.
Experience with local-market supplier content and booking practices in both ARC and BSP markets.
In-depth knowledge of complex itineraries, air fares, and fare construction calculations, including net fares, IT fares, route deals, and corporate negotiated fares (Fares & Ticketing VAII, formerly BA2).
Full understanding of travel industry regulations and worldwide compliance requirements.
Proficient verbal and written English communication skills.

Nice To Haves

Experience with NDC, low-cost carriers, and third-party content aggregators and their booking management practices.
Fluency in a language other than English.

Responsibilities

Support travelers through chat, phone calls, and email.
Maintain extensive knowledge of suppliers, destinations, and systems.
Assess customer needs, personas, and urgency quickly and accurately.
Provide accurate information for hotel, flight, car, and rail bookings as required.
Help users self-serve through the Navan platform and app where possible.
Respond to customers within service-level agreement expectations and requirements.
Follow company and customer travel and expense procedures and policies, as well as global compliance procedures.
Provide stakeholders with regular feedback on goal progress and key operating processes.
Participate in team meetings covering product launches, supplier updates, and industry changes.
Continue building travel industry knowledge to provide best-in-class travel support.
Adhere to the attendance policy and complete assigned training.
Meet individual performance metrics that support organizational and company business objectives.